Job summary
Job post source
This job is directly from Levelpath
Job overview
The Customer Support Specialist at Levelpath will play a crucial role in enhancing customer relationships and advocating for user needs within the company, contributing to the overall success of the product.
Responsibilities and impact
Daily responsibilities include answering support tickets, providing user guidance, generating product documentation, reporting bugs, and collaborating with product and engineering teams to improve customer experience.
Compensation and benefits
The estimated annual cash salary for this role ranges from $62,000 to $120,000, along with benefits such as 100% medical, dental, and vision insurance, flexible PTO, competitive compensation, and 401k.
Experience and skills
Candidates should have 4-6 years of experience in a customer-facing role, preferably in B2B SaaS, along with strong problem-solving skills, organizational abilities, and effective communication skills.
Career development
This role offers opportunities for professional growth by partnering with the executive team and contributing to the development of processes and systems within the company.
Work environment and culture
Levelpath promotes a collaborative and agile work environment, emphasizing quick decision-making and a spirited international team culture.
Company information
Founded in 2022, Levelpath is an AI-powered mobile-first platform aiming to revolutionize the procurement software industry with a focus on delivering delightful user experiences.
Team overview
The support team at Levelpath is described as world-class and obsessed with helping customers, working closely with product and engineering teams to enhance user satisfaction.
Job location and travel
This position is located in downtown San Francisco, in-office, conveniently adjacent to public transit.
Unique job features
This role distinguishes itself by offering a front-row seat to scaling a successful product and the opportunity to build best practice guides and playbooks for customer success.
Company overview
Levelpath is a company that specializes in providing innovative procurement software solutions designed to streamline and optimize the purchasing processes for businesses. They generate revenue by offering subscription-based access to their platform, which helps organizations manage supplier relationships, track spending, and ensure compliance with procurement policies. Founded with the mission to simplify procurement, Levelpath has carved a niche in the enterprise software market by focusing on user-friendly interfaces and robust analytics. Their solutions are particularly appealing to companies looking to enhance efficiency and reduce costs in their procurement operations.
How to land this job
Tailor your resume to showcase your problem-solving skills and customer management experience, emphasizing your ability to drive customer satisfaction and product adoption.
Highlight your experience in B2B SaaS environments and your proficiency in generating product documentation and reporting issues to product and engineering teams, as these are crucial for the role.
Apply through Levelpath's corporate site and LinkedIn, as well as other job boards to maximize your exposure for this position.
Connect with individuals in the customer support division at Levelpath on LinkedIn to gather insights about the role; ice breakers can include discussing their approach to customer support or asking about their favorite aspect of working at Levelpath.
Optimize your resume for ATS by including keywords from the job description such as 'customer experience,' 'B2B SaaS,' and 'problem-solving' to ensure it passes initial screenings.
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