Job summary
Job post source
This job is directly from Millennium Systems International
Job overview
The Business Support Specialist role at Millennium Systems International involves providing customer support and training for their Meevo software, helping clients solve problems and ensuring their success with the product.
Responsibilities and impact
The specialist handles client inquiries via phone, email, and live chat, troubleshoots product and training issues, documents cases in Salesforce, and stays updated on product knowledge and internal processes.
Compensation and benefits
The job offers 3 weeks of paid time off, 10 paid holidays, 5 paid sick days, 1 personal day, subsidized medical, dental, and vision plans, fully covered life and disability insurance, a 401(k) plan with 100% match up to 4%, and unlimited access to Udemy courses for professional development.
Experience and skills
Candidates need a Bachelor's degree or Associate's degree with 2 years of experience, ability to type over 35 wpm, reliable internet, strong communication, problem-solving skills, and a passion for technology; beauty industry knowledge is a plus.
Career development
The company supports professional growth with unlimited access to Udemy online courses to refine skills and advance careers.
Work environment and culture
Millennium Systems International promotes a relaxed and supportive work environment with formal training, remote work, and a strong commitment to customer service and employee retention.
Company information
Millennium Systems International is a software company founded in 1987, providing management software for the beauty and wellness industry, serving thousands of salons and spas in over 36 countries with a strong reputation and industry presence.
Job location and travel
This is a remote position with working hours Monday to Friday 11:30 AM to 8:15 PM EST and Saturday 9:00 AM to 5:45 PM EST, with Sundays off and one weekday off.
Unique job features
The role offers formal training, a remote work setup, and the opportunity to work with innovative beauty industry software used globally.
Company overview
Millennium Systems International is a leading provider of business management software solutions specifically tailored for the beauty and wellness industries. The company generates revenue by offering comprehensive software platforms that help salons, spas, and other wellness businesses streamline operations, manage appointments, and enhance customer experiences. Founded in 1987, Millennium Systems International has a rich history of innovation, consistently updating its products to meet the evolving needs of its clients. Its flagship product, Meevo, is renowned for its user-friendly interface and robust features, making it a preferred choice for industry professionals seeking efficiency and growth.
How to land this job
Position your resume to highlight your passion for technology and customer service, emphasizing your ability to engage with clients and solve problems efficiently in a fast-paced environment.
Focus on showcasing strong verbal and written communication skills, active listening, and experience with multi-tasking and time management to align with the Business Support Specialist role.
Apply through multiple platforms such as Millennium Systems International's official careers page, LinkedIn, and other job boards where the position is posted to maximize your chances.
Connect with current employees in the customer support or business support divisions at Millennium Systems International on LinkedIn; start conversations by complimenting their work culture or asking about their experience with the Meevo product suite.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer support,' 'problem-solving,' 'technical troubleshooting,' 'active listening,' and 'Salesforce documentation' to improve screening success.
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