Job summary
Job post source
This job is directly from Cable ONE
Job overview
The Field Technician role at Cable ONE involves working in the field to install and troubleshoot customer service drops and outlets, contributing to customer satisfaction and service quality.
Responsibilities and impact
Daily responsibilities include installing customer service drops, troubleshooting issues using electronic test equipment, ensuring proper signal levels, and educating customers on their services.
Compensation and benefits
The position offers a competitive benefits package including 20 days of PTO, medical benefits starting on the first day, a 401K match up to 5%, and tuition reimbursement that increases with tenure.
Experience and skills
Candidates should have a valid driver's license, customer service experience, and the ability to work in various conditions, with a high school diploma or GED required.
Career development
The role provides opportunities for advancement and ongoing learning, including tuition reimbursement for further education.
Work environment and culture
Cable ONE promotes a collaborative and inclusive workplace, valuing diversity and community support.
Company information
Cable ONE, recognized on Forbes’ list of America’s Best Midsized Employers from 2021 to 2023, focuses on keeping customers connected and offers a thriving career environment.
Team overview
The team consists of Field Technicians who work closely with customers and have access to mentors for support and guidance.
Job location and travel
The job requires working in various locations, primarily in residential and business properties, with a company truck provided for fieldwork.
Application process
Applicants must pass background checks, drug screening, and reference checks as part of the pre-hire process, with specific requirements for DOT regulated positions.
Unique job features
Unique aspects of the job include extensive training programs, a competitive benefits package, and opportunities for community involvement.
Company overview
Cable One, Inc., also known as Sparklight, is a leading broadband communications provider serving residential and business customers across 21 states in the U.S. The company primarily generates revenue through high-speed internet, cable television, and phone services. Founded in 1986, Cable One has evolved from a traditional cable TV provider to a broadband-centric company, emphasizing customer service and community engagement. Notably, it has made strategic acquisitions to expand its footprint and enhance its service offerings, positioning itself as a key player in the telecommunications industry.
How to land this job
Tailor your resume for the Field Technician role at Cable ONE by emphasizing your customer service experience, technical skills, and ability to work in various environments as detailed in the job description.
Highlight your problem-solving abilities and flexibility to work overtime or on-call, as these are essential traits for the position.
Apply through multiple platforms, including Cable ONE's corporate site and LinkedIn, to enhance your visibility and chances of securing an interview.
Connect with professionals in the Field Technician division at Cable ONE on LinkedIn, and consider ice breakers like asking about their experiences at the company or inquiring about training opportunities.
Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description such as 'customer service,' 'troubleshoot,' and 'signal levels' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus your time on preparing for interviews and networking effectively.
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