Job summary
Job post source
This job is directly from Community Services Group - CSG
Job overview
The IT Support Specialist plays a crucial role in providing technical support and customer service, ensuring effective IT operations within the company.
Responsibilities and impact
Daily responsibilities include troubleshooting technical issues, installing and configuring hardware and software, training users, and maintaining documentation to support IT processes.
Compensation and benefits
The position offers a wage of $26.00 per hour along with comprehensive benefits including medical, dental, vision insurance, paid time off, and a 401K plan with employer matching.
Experience and skills
Candidates should have two years of related experience and an Associate's Degree or higher in a relevant field, with strong knowledge of multiple operating systems and experience with Google Workspace.
Career development
CSG provides extensive paid training and career development opportunities to help employees grow professionally.
Work environment and culture
The company promotes a culture of passion and customer focus, emphasizing effective relationships among diverse team members.
Company information
Community Services Group is dedicated to providing quality services and support, with a commitment to workforce diversity and inclusion.
Team overview
The IT Support Specialist will report directly to the IT Systems and Support Manager and may mentor other staff members.
Unique job features
The role includes unique opportunities such as mentoring, extensive training, and a supportive work environment that values employee contributions.
Company overview
Community Services Group (CSG) is a leading provider of mental health, intellectual and developmental disabilities, and children's services in Pennsylvania. Established in 1972, CSG offers a wide range of programs including outpatient therapy, residential services, and employment support, aimed at enhancing the quality of life for individuals and families. The organization generates revenue through government contracts, grants, and service fees. CSG's long-standing commitment to community-based care and its comprehensive service offerings make it a pivotal player in the human services sector.
How to land this job
Position your resume to emphasize your analytical and technical skills, showcasing experience in customer support services, installation, troubleshooting, and user assistance.
Highlight your ability to communicate technical information clearly to non-technical users, as this is crucial for the IT Support Specialist role at CSG.
Apply through multiple platforms, including the CSG corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the IT division at CSG on LinkedIn to learn more about the role and express your interest; consider ice breakers like asking about their experiences at CSG or discussing recent IT projects they've worked on.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'troubleshooting,' and 'technical support' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and that you connect with the right people, allowing you to focus on other aspects of your job search.
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