Job summary
Job post source
This job is directly from AssistRx
Job overview
The Pharmacy Customer Service Rep Supervisor at AssistRx manages the customer service team within the specialty pharmacy to ensure efficient operations and improved patient outcomes.
Responsibilities and impact
The supervisor oversees daily CSR operations, manages schedules, monitors workflow and call volumes, provides coaching and feedback, leads team meetings, handles performance reviews, supports employee engagement, partners with HR on conflict resolution, participates in hiring and training, drives process improvements, and prepares performance reports.
Compensation and benefits
The position offers competitive pay, great PTO and holidays, a matching 401(k) with immediate vesting, and medical, dental, vision, life, and short-term disability insurance.
Experience and skills
Candidates should have a high school diploma or GED (Bachelor's preferred), 2-4 years supervisory experience preferred, and computer skills in Microsoft Office are preferred. Excellent communication skills are also preferred.
Work environment and culture
AssistRx promotes a supportive, progressive, and fast-paced environment valuing its employees as its strongest asset.
Company information
AssistRx is a life sciences technology company focused on improving patient uptake and outcomes through a blend of technology and healthcare expertise.
Team overview
The supervisor directly manages a group of customer service representatives within the ARx Patient Solutions Pharmacy team.
Job location and travel
The job is located at 4500 W 107th St, Overland Park, KS 66207, with pharmacy hours Monday-Friday 8am-7pm and Saturday 8am-2pm.
Application process
Applicants must complete a pre-employment background check and employment eligibility verification; AssistRx does not accept unsolicited resumes from search firms.
Unique job features
The role involves managing a closed door mail order specialty pharmacy with physical demands including lifting up to 50 pounds and use of specialized equipment like conveyor belts and pallet jacks.
Company overview
AssistRx is a healthcare technology company specializing in providing solutions that streamline the specialty medication process. They make money by offering software and services that enhance patient support, improve medication adherence, and facilitate communication between healthcare providers, patients, and pharmaceutical companies. Founded in 2009, AssistRx has developed innovative platforms like iAssist, which integrates electronic health records and automates workflows to ensure timely patient access to therapies. Their focus on improving patient outcomes and operational efficiency has made them a key player in the healthcare technology sector.
How to land this job
Position your resume to highlight supervisory experience, especially managing customer service teams and overseeing daily operations, aligning with the Pharmacy Customer Service Rep Supervisor role at AssistRx.
Emphasize skills in scheduling, workflow monitoring, coaching, conflict resolution, and process improvement to mirror the job responsibilities listed.
Apply through multiple channels such as AssistRx's corporate career site and LinkedIn to maximize your chances of visibility for this role.
Connect with current AssistRx employees in the pharmacy or customer service divisions on LinkedIn; use ice breakers like commenting on the company's growth in specialty pharmacy services or asking about team culture and leadership style.
Optimize your resume for ATS by incorporating keywords from the job description such as 'supervisory responsibilities,' 'workflow management,' 'employee engagement,' and 'process improvements' to ensure it passes initial screenings.
Jennie Johnson's Power Apply feature can automate applying across platforms, tailor your resume to the job, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.