Job summary
Job post source
This job is directly from Ryan
Job overview
The Manager, Data Client Services at Ryan leads the client services team for the TaxFeed product, ensuring efficient property tax data delivery and enhancing client relationships.
Responsibilities and impact
The Manager trains and supports Delivery Specialists, manages client interactions and escalations, oversees multiple projects, and communicates between senior management and the team to meet client needs and improve processes.
Compensation and benefits
The role offers a base salary ranging from $106,000 to $160,000 depending on location, with benefits including hybrid work options, PTO, paid parental leave, gym reimbursements, 401K match, tuition reimbursement, fertility assistance, and sabbatical eligibility.
Experience and skills
Requires a bachelor's degree or equivalent experience, preferred property tax and people management experience, proficiency with Smartsheet, Excel, basic Office products, and preferred basic SQL knowledge.
Career development
The position offers opportunities to mentor and coach team members, contribute to organizational decisions, and support continual process improvements.
Work environment and culture
Ryan promotes a hybrid work environment with an award-winning culture emphasizing employee well-being and work-life balance.
Company information
Ryan is a company focused on property tax data solutions, notably through its proprietary TaxFeed product that streamlines property tax management for clients.
Team overview
The Manager leads a team of Delivery Specialists and supervises offshore resources, fostering collaboration to meet client needs.
Job location and travel
The job allows remote work with occasional travel (10-20%) for onsite meetings, primarily in California, Colorado, New York, and Washington.
Unique job features
The role uniquely combines client service management with technical product delivery in property tax data, supported by hybrid work flexibility and comprehensive benefits.
Company overview
Ryan is a global leader in tax services and software, providing innovative solutions to help businesses manage their tax compliance and maximize their tax savings. The company generates revenue through consulting services, software subscriptions, and performance-based fees. Founded in 1991, Ryan has grown significantly, expanding its services to include a wide range of tax disciplines and leveraging technology to enhance client outcomes. Notably, Ryan has received numerous accolades for its workplace culture and client service excellence.
How to land this job
Position your resume to emphasize leadership and team management skills, highlighting your ability to train, coach, and mentor team members as the Manager will lead Delivery Specialists at Ryan.
Focus on showcasing experience in client service excellence, problem-solving, and managing multiple projects simultaneously, reflecting the role's responsibility to drive exceptional client engagement and oversee project work plans.
Apply through multiple channels including Ryan's corporate careers page and LinkedIn to maximize your application's visibility and increase your chances of consideration.
Connect with current Ryan employees in the Platform client services or TaxFeed product teams on LinkedIn. Use ice breakers such as commenting on Ryan's award-winning culture or asking about their experience with the TaxFeed product implementation.
Optimize your resume for ATS by incorporating keywords from the job description like 'team management,' 'client service,' 'Smartsheet,' 'Microsoft Excel,' 'SQL,' 'property tax data,' and 'process improvement' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application channels, and discover LinkedIn contacts to network with, saving you time and increasing your job search effectiveness.
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