Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as indicated by the contract role and the recruiting platform mention.
Job overview
The Field Desktop Support Technician role involves providing advanced technical support and troubleshooting for hardware, software, and network issues to business customers, ensuring efficient resolution of technical problems.
Responsibilities and impact
The technician will troubleshoot and configure desktops, support M365, Windows, Active Directory, handle ticketing systems, assist end users with technical issues, set up and image computers, perform minor repairs, and manage networking equipment like switches and routers.
Experience and skills
Candidates need at least 5 years of experience in software, hardware, and networking, proficiency with Windows 7, 8, 10, Microsoft Office versions up to M365, strong customer service, communication, and active listening skills.
Company information
COMMSERVE TECHNOLOGIES INC is the listed company but the role is contract-based and likely facilitated by a recruiting firm.
Job location and travel
The position is onsite only, implying work at a physical office location with no remote option.
Unique job features
The job is a contract position lasting 6 months, focusing on advanced desktop support with a strong networking component, which may distinguish it from typical desktop support roles.
Company overview
CommServe Technologies Inc. is a technology solutions provider specializing in IT services, telecommunications, and managed solutions for businesses across various industries. The company generates revenue by offering services such as network infrastructure design, cloud computing, cybersecurity, and technical support, catering to both small enterprises and large corporations. Founded with a focus on innovation and customer-centric solutions, it has built a reputation for delivering reliable and scalable technology services. Candidates should note its emphasis on staying ahead of industry trends and fostering partnerships with leading tech providers to enhance its offerings.
How to land this job
Position your resume to highlight your advanced desktop support experience, particularly your skills in troubleshooting, configuration, and software installation, as these are core to the role at COMMSERVE TECHNOLOGIES INC.
Emphasize your proficiency with M365, Windows operating systems (7, 8, 10), Active Directory, and ticketing systems, as well as your networking knowledge including IDF/MDF, switches, routers, and access points.
Apply through multiple platforms such as COMMSERVE TECHNOLOGIES INC's official corporate website and LinkedIn to maximize your chances of being noticed for this contract role.
Connect with current employees in the IT or desktop support divisions at COMMSERVE TECHNOLOGIES INC on LinkedIn; use ice breakers like commenting on recent company projects or asking about the team’s approach to technical challenges to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description like 'desktop support,' 'M365,' 'Active Directory,' 'networking,' and 'troubleshooting' to improve your resume’s visibility during automated scans.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts to network with, freeing you to focus on preparing for interviews and enhancing your skills.
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