Job summary
Job post source
This job is directly from FedEx Office
Job overview
The Retail Customer Service Associate at FedEx Office delivers positive customer experiences by providing consultative support in printing, shipping, and signage services, contributing to store operations and customer satisfaction.
Responsibilities and impact
The role involves assisting customers with orders, operating printing and shipping equipment, managing store supplies and production queues, resolving customer issues, processing transactions, maintaining store cleanliness, and supporting team members.
Experience and skills
Requires a high school diploma or equivalent, at least 6 months of specialized experience, excellent communication skills, and the ability to perform physical tasks such as lifting up to 55 pounds and standing for entire shifts.
Work environment and culture
FedEx Office promotes a quality-driven culture focused on customer experience, business excellence, and continuous improvement, supporting diversity and equal opportunity employment.
Company information
FedEx Office is a retail business specializing in printing, signs, graphics, and shipping services, committed to quality and customer satisfaction.
Application process
Applicants needing accommodations can contact HR via email; the company follows fair chance hiring laws and considers applicants with criminal histories individually.
Unique job features
The position emphasizes quality management principles, cost reduction, waste minimization, and supports company quality initiatives to optimize profitability.
Company overview
FedEx Office, a subsidiary of FedEx Corporation, specializes in providing a range of printing, copying, and shipping services. They generate revenue through retail sales of printing and office supplies, as well as shipping services facilitated by FedEx's global logistics network. Originally founded as Kinko's in 1970, the company was acquired by FedEx in 2004 and rebranded to leverage FedEx's extensive distribution capabilities. This integration allows FedEx Office to offer comprehensive business solutions, combining logistics with document management and retail services.
How to land this job
Position your resume to highlight your customer service skills, emphasizing consultative interactions, problem-solving, and your ability to recommend products and services, as these are key to the Retail Customer Service Associate role at FedEx Office.
Focus on demonstrating experience or aptitude in operating retail equipment, managing orders, handling shipping processes, and maintaining store organization and safety, as these responsibilities are central to the job description.
Apply through multiple platforms including the FedEx Office corporate careers site, LinkedIn, and other job boards where FedEx Office listings appear to maximize your application reach.
Connect with current FedEx Office employees or store team members on LinkedIn, especially those in retail or customer service roles. Use ice breakers like commenting on their recent FedEx Office store achievements or asking for advice on succeeding in the Retail Customer Service Associate position.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'consultative skills,' 'order management,' 'shipping,' 'POS transactions,' and 'retail equipment operation' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume for ATS, and identify LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill development.
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