Job summary
Job post source
This job is directly from HMSHost
Job overview
The Executive Director of Operations at HMSHost leads operations at JFK Airport, overseeing a large portfolio of restaurants and facilities to ensure operational excellence and profitability.
Responsibilities and impact
The role involves strategic leadership, managing relationships with airport authorities, overseeing financial and operational performance, coaching and developing management teams, ensuring compliance with standards, and resolving complex issues to optimize revenue and customer satisfaction.
Experience and skills
Requires 10+ years in restaurant operations leadership with P&L responsibility, experience managing multi-unit operations, strong stakeholder relationship skills, strategic vision, financial acumen, and commitment to diversity and employee engagement.
Work environment and culture
The company promotes a best-in-industry work culture focused on employee engagement, diversity, inclusion, and collaboration with stakeholders.
Company information
HMSHost by Avolta operates extensive food and beverage services at airports, with a focus on high standards, profitability, and strategic partnerships.
Job location and travel
The position is based at John F. Kennedy International Airport (JFK), overseeing multiple restaurant locations within the airport.
Unique job features
The role is distinguished by its scale, managing over 30 restaurants and complex stakeholder relationships at a major international airport.
Company overview
HMSHost is a global leader in providing dining and retail services for travelers, primarily operating in airports and motorways. They generate revenue by managing and operating food and beverage concessions, partnering with well-known brands and local favorites to cater to a diverse clientele. Founded in 1897, HMSHost has a rich history of innovation in travel hospitality, becoming part of Autogrill S.p.A. in 1999, which expanded its international footprint. The company is known for its commitment to enhancing the travel experience through quality service and culinary excellence.
How to land this job
Position your resume to highlight extensive leadership experience in multi-unit, multi-brand restaurant operations, emphasizing your ability to manage over 30 locations and oversee P&L responsibilities exceeding $100M.
Focus on showcasing your skills in strategic partnership building with public and private stakeholders such as airport authorities, landlords, and unions, as well as your track record in driving operational excellence and profitability at complex sites like airports.
Apply through multiple channels including HMSHost's corporate career site, LinkedIn, and relevant job boards to maximize your visibility and increase your chances of landing the Executive Director of Operations role.
Connect with current HMSHost leaders in operations or airport divisions on LinkedIn; use ice breakers like commenting on recent HMSHost airport projects or asking about leadership culture and growth opportunities within their JFK operations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'operational excellence,' 'P&L responsibility,' 'strategic vision,' 'variance analysis,' 'multi-unit operations,' and 'stakeholder management' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus more effectively on interview preparation and strategic networking.
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