Job summary
Job post source
This job is directly from Golden Era Promotions
Job overview
The Entry Level Customer Service Manager role at Golden Era Promotions involves receiving comprehensive training and managing customer service tasks to enhance client relationships and support sales efforts.
Responsibilities and impact
The role requires building client relationships, educating clients on products and services, troubleshooting account issues, performing account maintenance, upselling products, providing business advice, retaining business by addressing client issues, and suggesting improvements to increase sales and satisfaction.
Experience and skills
Candidates need excellent training, sales, and customer service skills, strong organizational abilities, effective communication skills, professionalism, flexibility in a changing environment, and the ability to work independently as a self-starter.
Career development
The position offers growth opportunities within the first few months based on work ethic and dedication, with training across all business operations before leading a team.
Work environment and culture
The company emphasizes supportive resources, individualized hands-on training, motivation, proactivity, and a positive customer experience.
Company information
Golden Era Promotions focuses on customer service and sales campaigns, aiming to develop motivated representatives to support business growth.
Unique job features
The job is distinguished by comprehensive training in all company divisions and early growth opportunities for dedicated employees.
Company overview
Golden Era Promotions is a company specializing in event promotion and management, primarily focusing on organizing and marketing live entertainment events such as concerts, festivals, and cultural showcases. They generate revenue through ticket sales, sponsorship deals, and partnerships with artists, venues, and brands. Established with a mission to enhance audience experiences, the company has built a reputation for innovative marketing strategies and seamless event execution. Candidates should note their emphasis on creativity, collaboration, and staying ahead of industry trends in the competitive entertainment sector.
How to land this job
Tailor your resume to emphasize your strong customer service skills, ability to build client relationships, and experience in sales and account management, as these are key for the Entry Level Customer Service Manager role at Golden Era Promotions.
Highlight your adaptability, organizational skills, and capacity to learn quickly, showcasing your readiness to undergo comprehensive training and take initiative in a dynamic environment.
Apply through multiple platforms including Golden Era Promotions' corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect on LinkedIn with current customer service managers or team leads at Golden Era Promotions; use ice breakers like commenting on their recent company projects or asking about their experiences with the training program to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'client relationships,' 'sales,' 'problem solving,' and 'organizational skills' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking effectively.
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