Job summary
Job post source
This job is directly from Marco Technologies
Job overview
The Service Technician II at Marco Technologies is responsible for maintaining, servicing, and repairing copier equipment at client sites to ensure high quality and cost-effective service.
Responsibilities and impact
The technician troubleshoots, diagnoses, repairs copier issues, manages inventory, meets service metrics, completes technical training, maintains documentation, and represents the company professionally.
Compensation and benefits
The pay range is $21.64 to $32.46 per hour; no additional benefits are specified in the description.
Experience and skills
Requires an associate degree with two years of relevant experience or equivalent; preferred experience includes Sharp, Canon, HP, or Konica service; must have a valid driver's license and strong communication, problem-solving, and technical skills.
Career development
The role includes opportunities for technical training on new equipment and continuous knowledge expansion of new technology and equipment.
Work environment and culture
The company values professionalism, client satisfaction, teamwork, integrity, and adherence to policies and safety procedures.
Company information
Marco Technologies specializes in copier equipment service and maintenance, focusing on client satisfaction and quality service delivery.
Job location and travel
The job involves servicing copier equipment at client sites within a designated territory, requiring travel and use of a company vehicle.
Unique job features
The position requires use of diagnostic tools, service aids, and product manuals, with emphasis on meeting established service metrics and maintaining professional appearance and conduct.
Company overview
Marco Technologies is a leading provider of technology solutions and services, specializing in managed IT services, cloud computing, and business IT consulting. They generate revenue through a combination of service contracts, hardware sales, and software solutions tailored to business needs. Founded in 1973, Marco has grown significantly through strategic acquisitions and a strong focus on customer service, establishing itself as a trusted partner for businesses looking to optimize their technology infrastructure.
How to land this job
Position your resume to highlight your hands-on experience in troubleshooting, diagnosing, and repairing copier equipment, emphasizing any familiarity with Sharp, Canon, HP, or Konica devices as preferred by Marco Technologies.
Focus on showcasing your ability to meet client needs efficiently and courteously, alongside your skills in inventory management and adherence to service procedures, which are critical for the Service Technician II role.
Apply through multiple platforms such as Marco Technologies' official corporate website and LinkedIn to maximize your application’s visibility and increase your chances of being noticed.
Connect with current employees in the service technician or field service divisions at Marco Technologies on LinkedIn; initiate conversations by commenting on recent company updates or asking about their experiences with the latest copier technologies.
Optimize your resume for ATS by integrating keywords from the job description like 'troubleshoot,' 'diagnose,' 'client satisfaction,' 'inventory management,' and specific copier brands to ensure it passes automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your energy on interview preparation and skill enhancement.
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