Job summary
Job post source
This job is directly from SmartHealth
Job overview
The Product Support Specialist at SmartHealth coordinates custom print sales orders and supports wholesale operations, impacting customer satisfaction and sales efficiency.
Responsibilities and impact
The role involves managing custom print orders, assisting with the wholesale phone queue, setting up accounts, answering product and customer questions, training the wholesale team, and handling key account processes.
Experience and skills
Requires a minimum of 2 years in outbound sales, sales support, or customer service; experience in wholesale, printing, or custom manufacturing is preferred.
Work environment and culture
SmartHealth promotes a tobacco-free environment aligned with its health-focused mission.
Job location and travel
The position offers a hybrid work schedule after training, working Monday through Friday.
Company overview
SmartHealth is a healthcare technology company specializing in digital solutions that streamline patient care, medical data management, and telemedicine services for clinics, hospitals, and insurance providers. The company generates revenue through subscription-based software platforms, licensing fees, and partnerships with healthcare organizations seeking to modernize operations and improve patient engagement. Founded to address inefficiencies in traditional healthcare systems, SmartHealth has grown by integrating artificial intelligence, secure cloud storage, and mobile health applications into its offerings. Notable milestones include successful collaborations with major hospital networks and the launch of a patient portal that enhances communication between patients and providers. Candidates should be aware of SmartHealth’s commitment to data privacy, regulatory compliance, and ongoing innovation in digital health.
How to land this job
Tailor your resume to emphasize your experience in outbound sales, sales support, or customer service, highlighting any exposure to wholesale, printing, or custom manufacturing to align with SmartHealth's Product Support Specialist role.
Focus on showcasing your project management skills, particularly in coordinating custom print orders and managing timelines, as well as your ability to communicate effectively with both internal teams and customers.
Apply through multiple channels such as SmartHealth's corporate career site and LinkedIn to increase your chances of being noticed for this position.
Connect with current employees in SmartHealth's wholesale or product support divisions on LinkedIn; you might start conversations by asking about their experience with the custom print coordination process or how they handle wholesale key accounts.
Optimize your resume for ATS by incorporating keywords from the job description like 'custom print coordination,' 'wholesale support,' 'order management,' and 'customer service,' ensuring your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and follow-ups.
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