Goodwill Industries of Southern New Jersey and Philadelphia

CUSTOMER SERVICE MANAGER

HAMILTON, NJPosted a month ago

Job summary

Company overview

Goodwill Industries of Southern New Jersey and Philadelphia is a nonprofit organization dedicated to providing job training, employment services, and other community-based programs for people facing barriers to employment. They generate revenue through the sale of donated goods in their retail stores, which fund their mission-driven programs. Founded in 1948, this regional branch of Goodwill Industries has a long history of empowering individuals through education, job placement, and support services, making a significant impact on local communities.

How to land this job

  • Tailor your resume to highlight leadership skills in managing retail operations, focusing on team motivation, sales goal achievement, and customer service excellence as outlined in the Customer Service Manager role at Goodwill Industries of Southern New Jersey and Philadelphia.

  • Emphasize your experience in staff recruitment, performance management, and coaching, as well as your ability to handle daily store operations including sales transactions, inventory management, and compliance with safety and loss prevention policies.

  • Apply through multiple internet platforms such as the Goodwill Industries corporate website, LinkedIn, and other job boards to maximize your application visibility for the Customer Service Manager position.

  • Connect with current employees or managers within the Retail Team division at Goodwill Industries of Southern New Jersey and Philadelphia on LinkedIn; start conversations with ice breakers like commenting on recent store initiatives or asking about the team culture and leadership style.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'retail operations,' 'team leadership,' 'sales goals,' 'customer service,' 'inventory management,' and 'loss prevention' to ensure your resume passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn connections, and optimize your resume for ATS, allowing you to focus your time on preparing for interviews and networking.

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