Job summary
Job post source
This job is directly from Josselyn
Job overview
The Receptionist / Client Access Specialist at Josselyn provides a welcoming client-facing role essential for client onboarding and maintaining client records in a community mental health setting.
Responsibilities and impact
The role involves greeting clients and visitors respectfully, maintaining HIPAA compliance, managing client check-ins, answering phones, processing payments and mail, handling client documentation in the EMR system, and maintaining the waiting area.
Experience and skills
Candidates need a high school diploma or equivalent, prior receptionist or related experience, professional demeanor, strong communication skills, and proficiency in Microsoft Office365 and Zoom.
Work environment and culture
Josselyn is a nonprofit mental health center with a strong community focus, emphasizing respect, dignity, and exceptional customer service in a supportive environment.
Company information
Josselyn is a nonprofit community mental health center founded in 1951, serving over 7,500 people annually across six locations with comprehensive mental health services and recognized for its excellence and financial strength.
Job location and travel
The job is based at one of Josselyn's six locations in northern Cook and Lake County, Illinois.
Unique job features
The position uniquely supports a nonprofit mental health organization with a focus on client dignity, compliance, and community service.
Company overview
Josselyn, headquartered in Northfield, Illinois, is a nonprofit organization dedicated to providing comprehensive mental health services. Founded in 1951, the center offers a range of outpatient services including therapy, psychiatry, case management, and support groups, catering to individuals of all ages. They generate revenue through service fees and grants, including a notable $625,000 award for Mental Health Awareness Training. Josselyn has experienced significant growth in recent years, expanding its programs and service reach to meet increasing demand.
How to land this job
Position your resume to highlight your customer service skills and experience in client-facing roles, emphasizing your ability to create welcoming environments and handle sensitive information with discretion.
Stress your familiarity with HIPAA privacy standards, client onboarding processes, and proficiency in managing client records and EMR systems, as these are critical to the role at Josselyn.
Apply through multiple channels, including Josselyn’s official corporate website and LinkedIn, to maximize your chances of getting noticed for the Receptionist / Client Access Specialist position.
Connect on LinkedIn with current employees in client access or administrative roles at Josselyn; start conversations with ice breakers like commenting on Josselyn’s recent recognition by Crain’s Chicago Business or asking about their experience working with diverse client populations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client access,' 'HIPAA compliance,' 'EMR system,' 'customer service,' and 'Microsoft Office365' to ensure it passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, locate multiple job posting sites, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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