Job summary
Job post source
This job is directly from Pear VC for their Kale product.
Job overview
The Product Operations role at Kale involves driving exceptional user experiences by improving support systems, processes, and product quality to empower social commerce.
Responsibilities and impact
The role requires managing complex technical user issues, collaborating with Engineering and Product teams, analyzing data to inform decisions, scaling support operations, leading continuous improvements, conducting user research, and optimizing support processes to enhance user satisfaction and operational efficiency.
Experience and skills
Candidates need 4+ years in customer-facing product support with technical troubleshooting, API experience, problem-solving skills, stakeholder management, and project management; SQL and strong data analysis skills are preferred.
Company information
Kale, under Pear VC, focuses on empowering creators by redefining social commerce and influencer marketing with a content-first discovery experience.
Unique job features
The role uniquely combines technical troubleshooting, user research, and cross-functional project leadership to innovate user support and operational processes in a social commerce startup environment.
Company overview
Pear VC is a venture capital firm that focuses on early-stage investments, primarily in technology-driven startups. They make money by investing in promising startups and earning returns when these companies grow and succeed, often through exits like acquisitions or IPOs. Founded by Mar Hershenson and Pejman Nozad, Pear VC has a history of backing successful companies such as DoorDash and Guardant Health. Their approach involves not only providing capital but also offering hands-on support to help startups scale and thrive.
How to land this job
Position your resume to highlight your 4+ years of experience in customer-facing product support roles, emphasizing your technical troubleshooting skills and familiarity with APIs, which are crucial for Pear VC's Product Operations role at Kale.
Emphasize your project management expertise in optimizing support processes and workflows, along with your ability to collaborate cross-functionally with Product, Engineering, and Operations teams to drive improvements and influence stakeholders.
Apply through multiple channels including Pear VC's corporate careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect on LinkedIn with current employees in Pear VC's Product and Engineering divisions; start conversations by referencing Kale's mission to empower creators or ask about recent initiatives to improve user support and operational efficiency.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical troubleshooting,' 'API experience,' 'stakeholder management,' 'project management,' 'data analysis,' 'CSAT,' and 'support operations' to ensure your resume passes initial screenings.
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