Job summary
Job post source
This job is directly from John B. Sanfilippo & Son, Inc.
Job overview
The Customer Service Representative at John B. Sanfilippo & Son, Inc. manages the entire order process for customers, ensuring timely communication and high customer satisfaction.
Responsibilities and impact
The role involves executing order management, processing orders and returns, maintaining customer profiles, communicating with brokers and business managers, and supporting team members during peak times.
Compensation and benefits
The company offers a comprehensive benefits package including health benefits, professional growth support, paid time off, retirement benefits, and financial wellness programs.
Experience and skills
Candidates need an associate's degree or three years of customer service experience, preferably in consumer-packaged goods, with strong communication, organizational, and Microsoft Office skills.
Career development
The company supports professional growth and learning opportunities as part of its benefits package.
Work environment and culture
John B. Sanfilippo & Son, Inc. promotes an inclusive work environment valuing diversity and equal opportunity for all applicants.
Company information
John B. Sanfilippo & Son, Inc. is a company focused on consumer-packaged goods with a commitment to employee well-being and customer satisfaction.
Team overview
The candidate will work closely with brokers, customers, and internal business managers, supporting a collaborative team environment.
Company overview
John B. Sanfilippo & Son, Inc. is a leading processor and distributor of tree nuts and peanuts, as well as other snack products. The company generates revenue through the sale of branded and private label products to retailers, wholesalers, and industrial customers. Founded in 1922, it has grown from a small pecan shelling operation to a major player in the snack food industry, known for brands like Fisher and Orchard Valley Harvest. Key historical milestones include its public listing on NASDAQ in 1991 and the expansion of its product line to include a variety of nuts, trail mixes, and related snacks.
How to land this job
Tailor your resume to emphasize your experience managing end-to-end order processes, highlighting your ability to communicate proactively and resolve issues efficiently to ensure customer satisfaction at John B. Sanfilippo & Son, Inc.
Focus on showcasing your skills in order management, customer communication, and collaboration with cross-functional teams, as well as your proficiency with Microsoft Office and any familiarity with mainframe systems or reporting tools.
Apply through multiple channels including the John B. Sanfilippo & Son, Inc. corporate careers page and LinkedIn to maximize your application visibility.
Connect on LinkedIn with current employees in the customer service or operations divisions at John B. Sanfilippo & Son, Inc. Use ice breakers like commenting on the company’s recent product launches or asking about their experience managing customer relationships within the CPG industry.
Optimize your resume for ATS by including keywords from the job description such as 'order management,' 'customer satisfaction,' 'communication skills,' 'Microsoft Office,' and 'cross-functional collaboration' to ensure it passes initial screenings.
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