Gwinnett County Public Schools

Technology Support Tech III - IT Customer Service and Support

Posted 19 days ago

Job summary

  • Job post source

    This job is directly from Gwinnett County Public Schools

  • Job overview

    The Technology Support Tech III role provides on-site IT customer service and technical support within Gwinnett County Public Schools, ensuring smooth operation of technology and AV equipment to support instructional and administrative functions.

  • Responsibilities and impact

    The role involves daily on-site support and troubleshooting of hardware, software, networking, AV peripherals, and technology initiatives at assigned schools, managing incident reports, collaborating with school staff and technology teams, maintaining technical standards, and assisting with training and technology implementation.

  • Experience and skills

    Requires a high school diploma or equivalent with five years of experience in LAN/WAN and Microsoft Windows environments; preferred qualifications include a bachelor's degree and industry certifications such as CompTIA A+ and Network+; strong communication, problem-solving, and time management skills are essential.

  • Company information

    Gwinnett County Public Schools is a large educational district focused on supporting K-12 education with technology integration and innovation.

  • Job location and travel

    The position involves on-site work at one or multiple local schools within the Gwinnett County Public Schools district, with occasional travel between sites.

  • Unique job features

    The job uniquely supports online testing readiness and involves collaboration on technology planning committees and district-wide technology initiatives.

Company overview

Gwinnett County Public Schools (GCPS) is the largest school district in Georgia, serving over 180,000 students across more than 140 schools. They provide K-12 education with a focus on academic excellence, innovative teaching methods, and comprehensive extracurricular programs. GCPS generates revenue primarily through state and local funding, supplemented by federal grants and community partnerships. Established in 1871, the district has a history of strong educational performance and community involvement, consistently earning accolades for its commitment to student success and teacher development.

How to land this job

  • Position your resume to emphasize your five years of experience troubleshooting and supporting LAN/WAN environments, Microsoft Windows, and AV peripherals, as these are core to the Technology Support Tech III role at Gwinnett County Public Schools.

  • Highlight your strong communication skills and ability to provide excellent customer service in a K-12 setting, showcasing your experience instructing users and collaborating with school staff and technology teams.

  • Apply through multiple channels including the Gwinnett County Public Schools official careers site and LinkedIn to maximize your application visibility and reach.

  • Connect with current employees in the Technology and Innovation Division on LinkedIn to learn more about the role, using ice breakers such as asking about recent technology initiatives or how the team supports online testing readiness.

  • Optimize your resume for ATS by incorporating keywords from the job description like 'LAN/WAN troubleshooting,' 'Microsoft Active Directory,' 'AV support,' 'incident tracking,' and 'technology training' to ensure your resume passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your energy on preparing for interviews and skill development.

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