Job summary
Job post source
This job is directly from The Exchange
Job overview
The IT Field Support Manager at The Exchange oversees IT field support for stores, warehouses, and end user computing environments, ensuring smooth IT operations and support delivery.
Responsibilities and impact
The manager plans and organizes IT field support, manages end user computer technicians, oversees hardware and communication service delivery, leads IT training, ensures compliance with security and audit controls, provides expert support, manages budgets and staff, and leads IT projects.
Compensation and benefits
The position offers a minimum salary of $90,284 with potential benefits not explicitly detailed in the description.
Experience and skills
Candidates need six years of related IT experience managing field support staff or a bachelor's degree in IT with four years of related experience, plus one year at a specified pay band or equivalent industry experience; preferred qualifications include a bachelor's degree in information technology.
Work environment and culture
The role involves a 24x7 work environment supporting Exchange operations, requiring shift work, on-call duties, after-hours projects, and possible travel, reflecting a dynamic and demanding IT setting.
Job location and travel
The job is located at The Exchange headquarters or field locations, with potential extensive travel (TDY) required.
Unique job features
The position requires managing diverse IT support teams in a fast-changing environment with responsibilities including security, audit adherence, and high-level technical support.
Company overview
The Exchange, officially known as the Army & Air Force Exchange Service (AAFES), is a retailer that serves military personnel and their families worldwide. They operate department stores, convenience stores, and online shopping platforms, generating revenue through the sale of consumer goods, electronics, apparel, and more. Established in 1895, The Exchange has a long history of providing quality products and services to the military community, with profits reinvested into enhancing the quality of life for service members and their families.
How to land this job
Position your resume to highlight your leadership and management experience in IT field support, emphasizing your ability to oversee end user computer technicians and coordinate hardware and communication service delivery to multiple locations such as stores and warehouses.
Focus on showcasing your skills in IT operations planning, staff training management, and your experience in developing and improving IT support procedures, which are crucial for this role at The Exchange.
Apply through The Exchange's official corporate careers site and LinkedIn to maximize your application visibility and ensure you reach all potential hiring channels.
Connect with IT and field support managers or team leads at The Exchange on LinkedIn; use ice breakers like commenting on recent IT initiatives at The Exchange or asking about challenges in managing 24x7 IT support environments.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT field support,' 'end user computing,' 'hardware installation,' 'IT operations management,' 'staff training,' and 'project leadership' to ensure it passes automated screening effectively.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume for ATS, identify the best application portals, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and strategic networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.