Job summary
Job post source
This job is directly from Tech Mahindra
Job overview
The Desktop Support Engineer role at Tech Mahindra involves providing specialized technical support for desktops, printers, and meeting room technology to ensure smooth IT operations.
Responsibilities and impact
The candidate will troubleshoot and resolve issues with desktops, laptops, printers, and meeting room equipment, manage print servers and queues, collaborate with IT teams, and document incident resolutions.
Compensation and benefits
The salary range is $60,000 to $70,000 per annum including bonuses, with benefits such as medical, vision, dental, life, disability insurance, and paid time off including holidays and parental leave.
Experience and skills
Requires 9+ years of desktop support experience, strong knowledge of Windows OS and hardware, printer troubleshooting, meeting room technology support, and good communication skills; certifications like CompTIA A+ and experience with IT service management tools are preferred.
Work environment and culture
Tech Mahindra promotes a diverse workforce and equal employment opportunity, supporting accommodations for applicants with disabilities and fostering an inclusive environment.
Company information
Tech Mahindra is a global IT company with over 150,000 professionals serving 1000+ global customers in 90 countries, part of the Mahindra group, focused on digital transformation and connected experiences.
Job location and travel
The position is located in Duluth, MN, and is a full-time role.
Unique job features
This role uniquely combines desktop support with specialized print server and meeting room technology support, including video conferencing systems, making it distinct from typical desktop support roles.
Company overview
Tech Mahindra is a multinational technology company headquartered in Pune, India, specializing in IT services and consulting. The company generates revenue through a diverse portfolio that includes IT outsourcing, software development, and business process outsourcing (BPO) services. Founded in 1986, Tech Mahindra is part of the Mahindra Group and has grown significantly through strategic acquisitions and partnerships, such as the acquisition of Satyam Computer Services in 2009. The company is known for its focus on digital transformation, innovation, and customer-centric solutions across various industries.
How to land this job
Position your resume to highlight your extensive experience in desktop support, focusing on expertise with Windows operating systems, printer troubleshooting, and meeting room technology support.
Emphasize your skills in print server management, video conferencing system support, and your ability to handle multiple priorities in a fast-paced environment as outlined in the job description.
Apply through multiple channels including Tech Mahindra’s official career portal and LinkedIn to maximize your application visibility for the Desktop Support Engineer role.
Connect with current Tech Mahindra IT team members or those in desktop support divisions on LinkedIn; start conversations by mentioning your interest in their recent projects or asking about the latest meeting room technology implementations at Tech Mahindra.
Optimize your resume for ATS by incorporating keywords such as 'desktop support,' 'print server management,' 'video conferencing,' 'printer troubleshooting,' and 'ServiceNow' to ensure it passes automated screening.
Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, identify the best application platforms, and find LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill enhancement.
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