Job summary
Job post source
This job is directly from Landmark Credit Union
Job overview
The IT Service Desk Technician at Landmark Credit Union provides IT equipment support and resolves technical issues to enhance associate experience across all company locations.
Responsibilities and impact
The technician installs, configures, and supports desktops, laptops, software, and peripherals, manages IT service requests, maintains asset inventory, trains associates, coordinates equipment collection, liaises with vendors, mentors team members, and manages e-waste disposal.
Experience and skills
Requires a high school diploma or equivalent, minimum 5 years IT support experience, strong communication, problem-solving, organizational skills, knowledge of Windows OS, PC architecture, servers, networks, and ability to work independently and in teams with a flexible schedule including travel and lifting up to 50 pounds.
Career development
The company supports career growth and values associates' contributions, enabling employees to reach their full potential in a collaborative and inclusive environment.
Work environment and culture
Landmark Credit Union promotes a culture of inclusion, collaboration, empowerment, and valuing unique qualities, focusing on associate wellbeing and community impact.
Company information
Landmark Credit Union is a financial institution focused on member support, community impact, and associate career growth with a people-first approach.
Team overview
The technician reports to the Manager, IT Service Desk, working collaboratively with IT associates across multiple locations.
Job location and travel
The role requires travel to various company branches and flexibility for early mornings, late evenings, weekends, and holidays.
Unique job features
The position involves hands-on IT support across multiple locations with opportunities to develop solutions for new issues and mentor junior staff.
Company overview
Landmark Credit Union is a member-owned financial cooperative providing a range of financial services including savings accounts, loans, mortgages, and investment options. They generate revenue primarily through interest on loans and fees for financial services. Founded in 1933, Landmark has grown significantly, emphasizing community involvement and customer service, and now serves over 350,000 members across multiple locations. Their mission is to help members achieve financial stability and success through personalized and accessible financial solutions.
How to land this job
Position your resume to emphasize your 5+ years of IT support experience, focusing on hardware and software troubleshooting, desktop and laptop deployment, and peripheral equipment configuration as described in the job description.
Highlight your ability to manage multiple priorities in a high-volume environment, your strong communication skills, and your experience working both independently and collaboratively, which are key for this role.
Apply through Landmark Credit Union’s corporate careers page and LinkedIn, as these platforms are actively used for recruitment and increase your chances of being noticed.
Connect with current IT Service Desk team members or the IT department on LinkedIn to learn more about the team culture and expectations; ice breakers could include asking about their experience with specific IT challenges at Landmark or commenting on recent company initiatives related to IT support.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'IT equipment support,' 'ticketing system,' 'desktop deployment,' 'Windows operating systems,' and 'hardware troubleshooting' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your time on interview preparation and skill enhancement.
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