Job summary
Job post source
This job is directly from American Student Assistance
Job overview
The Senior Director of Strategic Operations at American Student Assistance leads high-level strategic thinking and operational excellence to drive cultural transformation and organizational effectiveness.
Responsibilities and impact
The role involves partnering with the COO/CPO to execute operational initiatives, establish performance rhythms, resolve bottlenecks, support internal communications and facilities oversight, coordinate cross-functional workstreams, lead enterprise projects, track KPIs, and facilitate internal communications and change management.
Compensation and benefits
The position offers comprehensive medical, dental, and vision plans, a retirement plan with match, weekly lunches, commuter benefits, tuition reimbursement, generous PTO, Summer Fridays, and a holiday break between December 25 and January 1.
Experience and skills
Candidates should have 10-12 years in strategic operations or organizational planning, analytical skills for data-driven decision-making, experience with cross-functional collaboration, project management expertise, process improvement skills, strong communication abilities, high emotional intelligence, digital proficiency, and adaptability with a mission-driven focus.
Work environment and culture
The company prioritizes a healthy work/life balance with hybrid work (two days a week at Boston HQ), values strategic thinking, collaboration, and a mission-driven mindset focused on education and career readiness for youth.
Company information
American Student Assistance is a national nonprofit focused on career-readiness education through digital experiences, philanthropy, advocacy, research, and impact investing to support student success.
Job location and travel
The job is based in Boston with a hybrid schedule requiring two days a week in the office.
Unique job features
The role uniquely combines strategic operations leadership with cultural transformation and internal communications in a mission-driven nonprofit environment.
Company overview
American Student Assistance (ASA) is a nonprofit organization dedicated to helping students navigate the complex landscape of higher education and career planning. They provide free resources and tools for students to explore career paths, manage student loans, and make informed decisions about their educational journeys. ASA generates revenue through partnerships, grants, and donations, which support their mission of empowering students to achieve their educational and career goals. Founded in 1956, ASA has a long history of advocating for student success and financial literacy.
How to land this job
Position your resume to highlight extensive experience in strategic operations, enterprise project management, and organizational planning, emphasizing at least 10-12 years of leadership in these areas aligned with ASA's mission-driven environment.
Focus on showcasing your ability to drive operational excellence through process improvements, KPI tracking, and cross-functional collaboration with senior leaders across departments like People & Culture, Finance, and Technology.
Apply through multiple platforms including American Student Assistance's corporate careers page, LinkedIn, and reputable nonprofit job boards to maximize your application visibility.
Connect on LinkedIn with current ASA employees in strategic operations, internal communications, or leadership roles; start conversations by referencing ASA’s mission to transform career readiness or asking about recent cultural transformation initiatives to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'strategic operations,' 'project management,' 'KPI tracking,' 'cross-functional collaboration,' 'process improvement,' and 'organizational effectiveness' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to tailor your resume, identify multiple application channels, and find relevant LinkedIn connections, freeing you to focus on preparing for interviews and networking effectively.
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