Job summary
Job post source
This job is directly from Global Payments Inc.
Job overview
The Remote Customer Service Rep role at Global Payments Inc. involves responding to customer inquiries via multiple communication channels to resolve payment and account-related issues, impacting customer satisfaction and service quality.
Responsibilities and impact
The role requires handling basic payment and account requests, using client systems and decision trees to resolve issues or escalate them, maintaining product knowledge, and adhering to company policies and procedures.
Compensation and benefits
The position offers a fixed hourly wage of $15.00 with no bonuses, and includes a comprehensive benefits package covering medical, dental, vision, paid time off, retirement options, and employee assistance programs.
Experience and skills
Candidates must have a high school diploma or equivalent, at least 6 months of recent high-volume call center experience, availability for all shifts including nights and weekends, and the ability to work on camera during hours; skills include following detailed instructions and handling routine tasks with limited decision-making.
Work environment and culture
Global Payments promotes equal employment opportunities and a supportive work environment with detailed training and adherence to compliance and service standards.
Company information
Global Payments Inc. is a payment technology company offering comprehensive services and solutions, emphasizing equal opportunity employment and employee development.
Job location and travel
This is a primarily remote US-based role requiring occasional on-site presence near company offices for meetings or training.
Application process
Applicants complete an on-demand digital interview after applying, followed by recruiter review and potential next steps.
Unique job features
The job requires being on camera during work hours and involves routine to semi-routine tasks with close supervision, distinguishing it as an entry-level customer service role with structured processes.
Company overview
Global Payments is a leading worldwide provider of payment technology and software solutions. They facilitate electronic transactions for merchants, financial institutions, and consumers, making money through transaction fees, software sales, and value-added services. Founded in 1967, the company has grown through strategic acquisitions and partnerships, including a significant merger with TSYS in 2019, enhancing its capabilities in integrated payments and software solutions.
How to land this job
Tailor your resume to emphasize your experience in high-volume call center environments, highlighting your ability to handle customer inquiries via multiple communication channels such as phone, email, SMS, and chat, which aligns with the role's core responsibilities at Global Payments Inc.
Focus on demonstrating your skills in following established scripts and procedures while also showing adaptability when deviating from standard processes to resolve customer issues effectively, as this role requires routine but occasionally flexible problem solving.
Apply through multiple platforms including the Global Payments corporate career site and LinkedIn to maximize your exposure and ensure your application reaches the right recruiters.
Connect with current employees in the customer service or contact center divisions at Global Payments on LinkedIn; use ice breakers like commenting on recent company initiatives or asking about their experience working remotely with the team to start a meaningful conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer inquiries,' 'call center experience,' 'payment processing,' 'scripted responses,' and 'data entry systems' to improve your chances of passing initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate the tailoring of your resume, find the best application channels, and identify relevant LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and refining your skills.
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