Job summary
Job post source
This job is directly from Dynamico
Job overview
The Customer Retention Manager at Dynamico focuses on reducing customer churn and enhancing long-term loyalty by analyzing customer data and feedback to improve satisfaction and engagement.
Responsibilities and impact
The role involves identifying at-risk accounts, conducting outreach, collaborating with multiple departments to resolve issues, developing retention programs, maintaining CRM records, and reporting on retention metrics.
Compensation and benefits
The position offers a competitive salary with performance incentives, an in-office work environment, and career growth opportunities in a fast-scaling company.
Experience and skills
Candidates should have 2+ years in customer success or related fields, proven churn reduction experience, strong communication and analytical skills, CRM proficiency, and preferably experience in SaaS or B2B services.
Career development
The company provides career growth opportunities within a fast-scaling environment.
Work environment and culture
Dynamico promotes a collaborative and customer-obsessed culture with an in-office work setting.
Team overview
The role is part of the Customer Experience or Success team working cross-functionally with support, product, sales, and marketing departments.
Job location and travel
The job is in-office, location specifics are not provided.
Unique job features
The job emphasizes proactive customer retention strategies using data-driven insights and cross-department collaboration to uniquely reduce churn and build loyalty.
Company overview
Dynamico is a technology-driven company specializing in providing innovative software solutions and digital transformation services to businesses across various industries. The company generates revenue primarily through custom software development, IT consulting, and subscription-based platforms tailored to client needs. Founded by a team of experienced engineers and entrepreneurs, Dynamico has built a reputation for agility, client-centric approaches, and a focus on emerging technologies such as cloud computing and artificial intelligence. Notably, the company has expanded its presence internationally, serving clients in North America, Europe, and Asia. Candidates should be aware of Dynamico’s commitment to continuous learning, collaborative culture, and its track record of delivering scalable, future-ready solutions.
How to land this job
Position your resume to highlight your experience in customer retention, churn reduction, and customer success, emphasizing your ability to analyze customer behavior and develop engagement strategies.
Focus on showcasing your skills with CRM tools like Salesforce or HubSpot, your analytical mindset, and your proven track record in improving customer satisfaction and loyalty.
Apply through multiple channels such as Dynamico's corporate careers page, LinkedIn job postings, and relevant job boards to maximize your application visibility.
Connect with current employees in Dynamico’s Customer Experience or Success teams on LinkedIn; start conversations by asking about recent retention initiatives or sharing your enthusiasm for their customer-centric culture.
Optimize your resume for ATS by including keywords from the job description such as 'customer retention,' 'churn reduction,' 'CRM,' 'customer feedback,' and 'engagement plans' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored resume submissions across platforms, identify LinkedIn connections to network with, and streamline your job search efforts, allowing you to focus more on preparing for interviews and networking.
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