Job summary
Job post source
This job is directly from The Hinckley Company
Job overview
The Service Manager role at The Hinckley Company oversees marine service operations at the Portsmouth, RI yard, ensuring quality service delivery and customer satisfaction.
Responsibilities and impact
The Service Manager is responsible for identifying maintenance needs, producing estimates, scheduling manpower and equipment, ensuring quality control, managing service jobs and invoicing, communicating with customers, assisting in sales events, and traveling for inspections and estimates.
Compensation and benefits
The position offers competitive wages, full benefits including medical, dental, vision, 401k with employer match, paid time off, and a generous incentive plan.
Experience and skills
Candidates must have at least 5 years of marine industry experience with strong knowledge of power and sailboat terminology, skills in estimating repairs and costs, exceptional customer service, ability to interpret technical documents, and proficiency in MS Word and Excel. Previous boatyard experience and ability to travel occasionally are preferred.
Career development
The company offers upward mobility and a clear career path within its expanding network of service yards.
Company information
The Hinckley Company is a marine service provider with multiple service yards, focusing on quality service and customer satisfaction.
Job location and travel
The position is based at the Portsmouth, RI service yard with some travel required for off-site inspections and estimates.
Unique job features
The role includes a generous incentive plan and opportunities to participate in boat shows and marketing events.
Company overview
The Hinckley Company is a renowned American manufacturer of luxury yachts and sailboats, known for its high-quality craftsmanship and innovative designs. Founded in 1928, the company has a rich history of blending traditional boat-building techniques with modern technology to create premium watercraft. Hinckley makes money through the sale of custom-built yachts, pre-owned boats, and providing comprehensive yacht services, including maintenance and refits. Their commitment to excellence and customer satisfaction has established them as a leader in the marine industry.
How to land this job
Tailor your resume to highlight your extensive experience in the marine industry, especially your knowledge of power and sailboat terminology, and your ability to estimate boat repairs and costs accurately.
Emphasize your strong customer service skills, organizational abilities, and experience managing service jobs, including scheduling manpower, quality control inspections, and invoicing.
Apply through multiple channels such as The Hinckley Company's corporate website, LinkedIn, and reputable marine industry job boards to maximize your application visibility.
Connect with current employees in the Portsmouth service yard or marine service division at The Hinckley Company on LinkedIn; use ice breakers like commenting on their recent projects or asking about their experience with the company’s service yard operations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'marine industry,' 'service management,' 'estimating boat repairs,' 'customer service,' 'quality control,' and 'project scheduling' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your time on networking and interview preparation.
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