Job summary
Job post source
This job is directly from Intuitive
Job overview
The Field Service Engineer 2 at Intuitive is responsible for installing, supporting, troubleshooting, repairing, and maintaining Intuitive's products, ensuring service agreements and customer satisfaction are exceeded.
Responsibilities and impact
The role involves technical support, system installation, maintenance, troubleshooting, training, documentation, and collaboration with various teams to meet company goals and customer needs.
Compensation and benefits
The position offers market-competitive compensation including base pay ranging from $36 to $54 per hour depending on region, incentives, benefits, and equity, with remote work and evening shifts.
Experience and skills
Required skills include teamwork, problem-solving, time management, ability to travel up to 70%, and proximity to assigned territory; preferred experience includes 1-3 years in field service, associate degree or equivalent, troubleshooting electro-mechanical systems, and strong communication and administrative skills.
Career development
Intuitive invests in long-term growth and professional development through training, including Intuitive Surgical University classes and professional courses.
Work environment and culture
The company culture emphasizes inclusion, diversity, integrity, learning, and teamwork, fostering an environment where employees can be their authentic selves and contribute to meaningful healthcare advancements.
Company information
Intuitive is a pioneer and market leader in robotic-assisted surgery with over 25 years of experience, committed to minimally invasive care and innovation in healthcare technology.
Team overview
The candidate will join a dedicated team focused on customer support and product service within a designated area, working closely with customers and internal teams.
Job location and travel
This is a remote position with an expectation to reside within 30 miles of the assigned territory and travel up to 70%, with some onsite visits as needed.
Unique job features
The job involves working with advanced robotic-assisted surgery technology, requires compliance with healthcare protocols like HIPAA and O.R. standards, and offers a unique opportunity to impact healthcare through technical expertise and customer interaction.
Company overview
Intuitive is a global technology leader specializing in minimally invasive care and the pioneer of robotic-assisted surgery. They make money primarily through the sale of their da Vinci surgical systems, instruments, and accessories, as well as service agreements. Founded in 1995, Intuitive has revolutionized surgery with its innovative technology, significantly improving patient outcomes and expanding the capabilities of surgeons worldwide. The company is headquartered in Sunnyvale, California, and continues to drive advancements in healthcare through continuous research and development.
How to land this job
Tailor your resume to highlight your expertise in electro-mechanical system troubleshooting, installation, and maintenance, as these are core to the Field Service Engineer 2 role at Intuitive.
Emphasize your strong customer service skills, ability to work independently with limited support, and experience managing customer relationships and training sessions, reflecting the job’s focus on exceeding customer expectations and collaboration.
Apply through multiple channels including Intuitive’s corporate careers site and LinkedIn to maximize your visibility and chances of being noticed for this position.
Connect with current Field Service Engineers or team members in Intuitive’s service division on LinkedIn; use ice breakers such as commenting on their recent posts about minimally invasive care advancements or asking about their experience with the company’s training programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'electro-mechanical systems,' 'troubleshooting,' 'customer service,' 'preventive maintenance,' and 'technical support' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your time on preparing for interviews and deepening your industry knowledge.
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