Job summary
Job post source
This job is directly from Per Scholas
Job overview
The Information Technology Support Technician role at Per Scholas prepares individuals for entry-level IT technical roles through hands-on training and certification.
Responsibilities and impact
The role involves learning fundamentals of desktop support, managing IT support tickets using platforms like ServiceNow, handling data with best practices, and earning industry certifications.
Experience and skills
Candidates will gain essential IT knowledge and practical experience, including CompTIA A+ and Google IT Support Professional Certificate certifications; specific prior experience requirements are not stated.
Career development
The position offers opportunities to develop skills for various IT roles such as System Administrator and IT Security Analyst, enhancing employability through certifications.
Work environment and culture
Per Scholas is a national award-winning nonprofit with a hybrid work environment in Charlotte, NC, offering a mix of in-person and remote work days.
Company information
Per Scholas is a national nonprofit organization focused on IT training and workforce development with multiple locations across the U.S.
Job location and travel
The job is located in Charlotte, NC with a hybrid schedule: in-person Tuesday to Thursday and remote Monday and Friday.
Unique job features
The program includes hands-on training, industry-recognized certifications, and a structured 13-week schedule combining in-person and remote learning.
Company overview
Per Scholas is a nonprofit organization dedicated to providing tuition-free technology training to individuals from underrepresented communities, aiming to bridge the skills gap in the tech industry. They generate revenue through partnerships with corporations, grants, and donations, which support their mission of offering comprehensive IT education and career development services. Founded in 1995, Per Scholas has expanded its reach across multiple U.S. cities, impacting thousands of lives by equipping students with the skills needed for high-growth careers in technology.
How to land this job
Tailor your resume to highlight foundational IT skills such as diagnosing end user desktop issues, familiarity with ITSM platforms like ServiceNow, and basic data handling procedures including backup and recovery processes.
Emphasize any experience or coursework related to CompTIA A+ or Google IT Support Professional Certificate preparation, as these certifications are key to this role at Per Scholas.
Apply through multiple channels including Per Scholas' official corporate website and LinkedIn job postings to maximize your visibility for the Information Technology Support Technician opportunity.
Connect on LinkedIn with current Per Scholas IT support staff or program coordinators; open your message with an ice breaker such as commenting on Per Scholas' impact in tech education or asking about their experience with the hybrid training model.
Optimize your resume for ATS by incorporating exact keywords from the job description like 'End User Desktop Support,' 'ServiceNow,' 'backup and recovery,' and 'ITSM processes' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify all relevant application portals, and discover LinkedIn connections, enabling you to focus your energy on interview preparation and skill development.
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