Global CI (Global Commerce & Information, Inc.)

Sr. ServiceNow ITSM Specialist

ST LOUIS, MOPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Global CI (Global Commerce & Information, Inc.)

  • Job overview

    The Sr. ServiceNow ITSM Specialist at Global CI is responsible for leading the design, development, and deployment of the ServiceNow ITSM platform to enhance organizational IT service management.

  • Responsibilities and impact

    The role involves acting as the liaison between Ascension Technologies and the ServiceNow implementation partner, gathering requirements, overseeing ITSM process implementation, validating configurations, managing testing and go-live activities, facilitating training, and ensuring compliance with ITSM standards.

  • Compensation and benefits

    The position offers competitive compensation, comprehensive medical, dental, vision, life, and disability insurance, a health savings account, matching 401k plan, paid time off, employee bonuses, tuition reimbursement, and employee discounts.

  • Experience and skills

    Candidates should have 7+ years of ITSM experience focused on ServiceNow platform implementation, strong ITIL knowledge, client-facing experience, and preferred certifications like ServiceNow CSA, ITIL, and CIS; a bachelor's degree or equivalent experience is required.

  • Work environment and culture

    Global CI values diversity and inclusion, supports a drug-free workplace, and fosters a collaborative environment committed to advancing technology services.

  • Company information

    Global CI is a 30-year-old award-winning IT services company focused on high-quality technology consulting and emerging technologies to improve lives.

  • Unique job features

    The role uniquely involves direct collaboration with a third-party implementation partner and focuses on replatforming ServiceNow to improve compliance and functionality.

Company overview

Global Commerce & Information, Inc. (Global CI) is a technology solutions provider specializing in IT services, consulting, and business solutions. The company generates revenue by offering a range of services including cloud computing, cybersecurity, data analytics, and enterprise solutions to both government and commercial clients. Founded in 1992, Global CI has established itself as a reliable partner in the tech industry, known for its commitment to innovation and customer satisfaction. The company has a history of delivering tailored solutions that help organizations optimize their operations and achieve strategic goals.

How to land this job

  • Position your resume to emphasize your extensive experience with ServiceNow platform implementation, ITSM process design, and collaboration with third-party partners, aligning with Global CI's focus on high-quality IT service management.

  • Highlight your proficiency in ITIL best practices, ServiceNow certifications (CSA, CIS), and your ability to manage stakeholder communications and oversee testing and deployment phases.

  • Apply through multiple channels including Global CI's corporate career site, LinkedIn, and other job boards where the position is posted to maximize your application visibility.

  • Connect on LinkedIn with current Global CI employees in ITSM or ServiceNow roles, using ice breakers like commenting on recent ServiceNow upgrades or asking about their experience working with implementation partners.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'ServiceNow platform,' 'ITSM processes,' 'Incident Management,' 'Change Management,' 'ITIL,' and 'workflow automation' to ensure your resume passes initial screenings.

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