Job summary
Job post source
This job is directly from Work from Home.
Job overview
The Remote Customer Experience Assistant role involves providing customer support via email, chat, and phone to ensure high customer satisfaction in a remote setting.
Responsibilities and impact
The candidate will respond to customer inquiries, deliver personalized solutions, document interactions, collaborate with internal teams on complex issues, and maintain proactive communication for customer satisfaction.
Compensation and benefits
The position offers competitive compensation with potential performance-based incentives, flexible scheduling, ongoing training, coaching, and a supportive team environment.
Experience and skills
Preferred qualifications include prior customer service or virtual support experience, excellent communication skills, strong organizational abilities, tech-savviness, and a reliable internet connection.
Career development
The job provides ongoing training, coaching, and professional development opportunities within a growth-focused team.
Work environment and culture
The company promotes a supportive, inclusive, and growth-focused remote work environment celebrating diversity and equal opportunity.
Job location and travel
This is a 100% remote position with flexible scheduling options.
Unique job features
The role is fully remote with flexible scheduling and includes performance-based incentives and continuous professional development.
Company overview
Work From Home is a company specializing in providing remote work solutions, tools, and services to support businesses and individuals in creating efficient and productive work-from-home environments. They generate revenue through software subscriptions, consulting services, and partnerships with organizations seeking to optimize remote work operations. Founded during the rise of remote work trends, the company has played a pivotal role in enabling flexible work models and fostering innovation in virtual collaboration. Their mission focuses on empowering a global workforce with seamless remote capabilities.
How to land this job
Position your resume to highlight your experience in customer service and virtual support, emphasizing your ability to communicate effectively via email, chat, and phone in a remote setting.
Focus on showcasing your problem-solving skills, organizational abilities, and proficiency with CRM or support systems as these are key responsibilities mentioned in the job description.
Apply through multiple platforms including Work from Home's corporate website and LinkedIn to maximize your chances of being noticed for this remote customer experience role.
Connect on LinkedIn with current employees or team members in the customer experience division at Work from Home; ice breakers could include asking about their favorite part of working remotely or inquiring about recent team initiatives to improve customer satisfaction.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'virtual support,' 'CRM,' 'problem-solving,' 'remote communication,' and 'multitasking' to ensure it passes initial screening.
Utilize Jennie Johnson's Power Apply feature to automate applying through various channels, tailor your resume for ATS, and identify LinkedIn contacts for networking, saving you valuable time in your job search.
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