Job summary
Job post source
This job is directly from Maplewood Marketing
Job overview
The Customer Care Associate at Maplewood Marketing plays a key role in delivering exceptional face-to-face customer service and ensuring a positive experience for clients.
Responsibilities and impact
The role involves providing excellent customer service, problem solving, processing transactions, maintaining product knowledge, handling inquiries professionally, collaborating with team members, and keeping the environment organized and welcoming.
Experience and skills
Candidates need a high school diploma or equivalent, strong customer service passion, flexibility for shifts including evenings and weekends, multitasking ability, excellent communication skills, and a positive professional demeanor.
Work environment and culture
Maplewood Marketing values customer focus, problem solving, professionalism, and teamwork in a fast-paced environment.
Company information
Maplewood Marketing is a customer-focused company committed to exceptional service and growing its team.
Team overview
The candidate will join a collaborative team of Customer Care Associates working together to ensure efficient operations.
Unique job features
The role emphasizes face-to-face interaction and personalized customer service in a dynamic setting.
Company overview
Maplewood Marketing is a dynamic advertising agency specializing in digital marketing solutions, including SEO, social media management, and content creation. They generate revenue by offering tailored marketing strategies and comprehensive campaign management services to businesses of all sizes. Founded in 2010, the company has grown rapidly, establishing a reputation for innovative approaches and measurable results. Notably, Maplewood Marketing has received industry accolades for its creative campaigns and client-centric focus, making it a prominent player in the competitive marketing landscape.
How to land this job
Tailor your resume to highlight your strong interpersonal skills and passion for delivering exceptional face-to-face customer service, as emphasized by Maplewood Marketing.
Stress your problem-solving abilities and experience handling customer inquiries with professionalism and empathy, which are key responsibilities in this role.
Apply through multiple platforms such as Maplewood Marketing's corporate careers page and LinkedIn to broaden your application reach and visibility.
Connect on LinkedIn with current Customer Care Associates or team members at Maplewood Marketing; start conversations by complimenting their customer service approach or asking about their experience working at the company.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'problem solving,' 'communication skills,' and 'team collaboration' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and follow-ups.
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