Job summary
Job post source
This job is directly from Radiant Digital
Job overview
The Gong Revenue Intelligence Admin at Radiant Digital leads the administration of Gong and NICE Nexidia platforms, impacting revenue operations and customer experience through data-driven insights and system management.
Responsibilities and impact
The role involves managing user provisioning, roles, permissions, and licenses; maintaining system integrations; configuring dashboards and workflows; ensuring data integrity; collaborating with Revenue Ops, Support, and CX teams; developing scalable processes for performance analysis; supporting onboarding and compliance; documenting workflows; participating in tool upgrades; assisting with UAT and feature rollouts; and defining KPIs for platform usage.
Experience and skills
Candidates must have 2 years managing applications with at least 500 users, 2-4 years administering SaaS platforms in CX or Revenue Intelligence, hands-on experience with Gong, NICE Nexidia or similar tools, familiarity with CRM (Salesforce), CCaaS (CXone), BI tools like Tableau or Power BI, experience managing integrations between Gong/Nexidia and Salesforce, and knowledge of JIRA documentation.
Company overview
Radiant Digital is a global consulting firm specializing in digital transformation, IT services, and business solutions. They generate revenue through a diverse portfolio of services, including software development, data analytics, and enterprise solutions tailored to various industries. Founded in 2016, Radiant Digital has rapidly expanded its footprint by leveraging cutting-edge technologies and a client-centric approach, making significant strides in sectors like healthcare, finance, and government. Their commitment to innovation and quality has positioned them as a trusted partner for organizations seeking to navigate the complexities of the digital age.
How to land this job
Position your resume to highlight your hands-on experience administering SaaS platforms, especially Gong and NICE Nexidia, emphasizing your ability to manage over 500 active users and complex integrations.
Focus on your skills in user provisioning, role and license management, analytics dashboard configuration, and troubleshooting syncing or API issues to match the detailed responsibilities.
Apply through multiple channels including Radiant Digital’s corporate careers page, LinkedIn job postings, and relevant industry job boards to maximize your application visibility.
Connect with current employees in Radiant Digital’s Revenue Operations or Customer Experience teams on LinkedIn; use ice breakers like commenting on recent platform upgrades or inquiring about how they leverage Gong insights for training and performance analysis.
Optimize your resume for ATS by incorporating keywords such as 'Gong administration,' 'NICE Nexidia,' 'SaaS platform management,' 'Salesforce integration,' 'data integrity,' and 'workflow configuration' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and refining your skills.
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