Job summary
Job post source
This job is directly from TD
Job overview
The Contact Center Representative at TD provides customer service by resolving banking-related issues and guiding customers through banking products, contributing to positive customer experiences.
Responsibilities and impact
The role involves handling inbound customer service inquiries via multiple channels, resolving issues efficiently, completing financial transactions accurately, supporting business objectives, and participating in team development and cross-training.
Compensation and benefits
The position offers a pay range of $22.00 to $31.00 per hour with opportunities for salary progression based on skills and experience, along with health benefits, retirement plans, paid time off, and other rewards.
Experience and skills
Candidates should have a high school diploma or GED, preferably 1+ years of customer service or banking experience, digital literacy, strong communication and relationship skills, and the ability to work in a fast-paced environment with confidentiality.
Career development
TD offers regular career development conversations, mentoring programs, training, and multiple career paths to support employee growth and skill building.
Work environment and culture
TD promotes a fair, positive, and equitable work environment valuing diversity, with a focus on customer experience and innovation in banking services.
Company information
TD is a leading global financial institution, the fifth largest bank in North America, serving over 27 million customers with a commitment to enriching lives and delivering legendary customer experiences.
Job location and travel
The job is located in Charlotte, North Carolina, requiring onsite presence for training and certain meetings, with a flexible schedule including weekends and holidays.
Application process
Candidates will be contacted for interviews if selected, with communication via email or phone; accommodations are available for applicants with disabilities.
Unique job features
The role includes opportunities to work with multiple communication channels, cross-sell banking products, and contribute to process improvements within a major financial institution.
Company overview
TD, or Toronto-Dominion Bank, is one of Canada's largest financial institutions, providing a wide range of banking services including personal and commercial banking, wealth management, and insurance. They generate revenue through interest on loans, service fees, and investment products. Founded in 1955 through the merger of the Bank of Toronto and The Dominion Bank, TD has grown significantly, expanding its presence into the United States and other international markets. Notably, TD is known for its strong emphasis on customer service and innovative digital banking solutions.
How to land this job
Tailor your resume to highlight your customer service experience, especially in contact centers or banking environments, emphasizing your ability to handle multiple communication channels like phone, live chat, email, and SMS.
Showcase your skills in problem-solving, digital literacy, and navigating multiple computer systems accurately, as these are key to efficiently resolving customer issues at TD.
Apply through multiple channels including TD's official corporate careers site and LinkedIn to maximize your chances of being seen by recruiters and hiring managers.
Connect with current Contact Center Representatives or team members in TD's Personal & Commercial Banking division on LinkedIn, using ice breakers such as complimenting their role in delivering legendary customer experiences or asking about their favorite part of working at TD.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'digital banking products,' 'problem-solving,' 'multi-channel communication,' and 'relationship management' to improve your resume's visibility.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn contacts to network with, saving you valuable time during your job search.
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