Job summary
Job overview
The Customer Success Manager at Expert Institute is responsible for managing and growing high-value subscription accounts while building strong relationships with attorney clients.
Responsibilities and impact
Daily responsibilities include overseeing client communications, tracking account health, preparing accounts for renewal, and increasing service usage to maximize retention rates.
Experience and skills
Candidates should have 3-6+ years of relevant experience in sales or client engagement, preferably in a SaaS environment, with strong communication skills and a positive disposition.
Career development
There are opportunities for promotion and development within the Customer Success team, with top performers invited to an annual Leaders Club trip.
Work environment and culture
The company fosters a dynamic and fast-paced startup environment with a focus on client relationships and team collaboration.
Company information
Expert Institute specializes in providing expert services to the legal industry, helping firms transform their caseloads.
Team overview
The Customer Success team is described as dynamic and tight-knit, emphasizing collaboration and support among members.
Unique job features
Top performers are rewarded with an all-expense paid trip to a sunny destination as part of the Leaders Club.
Company overview
Expert Institute is a leading provider of expert witness services and legal consulting, specializing in connecting law firms with highly qualified experts across various fields. They generate revenue by offering subscription-based access to their expert network and providing tailored expert recommendations for litigation support. Founded in 2010, the company has grown significantly, leveraging technology to streamline the expert selection process and enhance legal outcomes for their clients.
How to land this job
Position your resume to showcase your experience in client relationship management, emphasizing your ability to build rapport with clients and drive retention, as these are crucial for the Customer Success Manager role at Expert Institute.
Highlight your experience in managing subscription accounts, showcasing any relevant metrics or achievements that demonstrate your success in increasing client engagement and satisfaction.
Apply through multiple channels, including the Expert Institute corporate site and LinkedIn, to maximize your chances of being noticed for the Customer Success Manager position.
Reach out to professionals in the Customer Success division at Expert Institute on LinkedIn to gather insights about the role; potential ice breakers could include asking about their experience with client retention strategies or inquiring about the company's culture and values.
Optimize your resume for ATS systems by including keywords from the job description such as 'client relationship,' 'retention,' and 'SaaS,' ensuring your application passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, allowing you to tailor your resume, find the best application channels, and identify LinkedIn connections to network with effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.