Job summary
Job post source
This job is directly from Robbins Brothers Fine Jewelers
Job overview
The Floor Manager at Robbins Brothers Fine Jewelers is responsible for co-owning the retail store operational plan, maximizing sales opportunities, and ensuring performance objectives are met to drive store success.
Responsibilities and impact
The Floor Manager manages sales performance, coaches and develops sales associates, oversees merchandise management, maintains store operations, and upholds company values to ensure a positive guest experience and meet business goals.
Compensation and benefits
The position offers a commissioned salary with a starting base, 401(k), medical, dental and vision insurance, employee discount, and vacation benefits.
Experience and skills
The role requires 5 years of management experience, with preferred qualifications including 5 years in jewelry retail, 3 years in customer service and high-end sales, and experience with CRM software and Salesforce.
Career development
The Floor Manager role includes opportunities for professional development through training, coaching, and involvement in hiring and succession planning to advance within the company.
Work environment and culture
The company culture emphasizes teamwork, transparency, integrity, fairness, and a commitment to delivering the Robbins Brothers guest experience in a positive work environment.
Company information
Robbins Brothers Fine Jewelers is a retail jewelry company focused on providing exceptional customer service and sales experiences, with a strong emphasis on team collaboration and operational excellence.
Team overview
The Floor Manager reports to the General Manager and directly oversees sales associates and other assigned staff, working closely with the general manager and other functional heads.
Unique job features
This role is distinguished by its dual focus on sales leadership and operational management, including direct involvement in sales coaching, merchandise display, and security standards.
Company overview
Robbins Brothers Fine Jewelers specializes in engagement rings and wedding jewelry, offering a wide selection of diamonds, settings, and custom designs. They generate revenue through in-store and online sales, providing a personalized shopping experience with expert consultants. Founded in 1921, the company has a rich history of focusing on customer service and quality craftsmanship, making it a trusted name in the bridal jewelry industry. They also offer financing options and lifetime warranties, enhancing their value proposition to customers.
How to land this job
Position your resume to highlight your management experience and ability to collaborate with general managers and cross-functional teams, as this role requires co-ownership of store operations at Robbins Brothers Fine Jewelers.
Emphasize your sales leadership skills, including coaching sales associates, driving sales performance, and maximizing gross margins, along with your proficiency in Salesforce and CRM systems to align with the job's requirements.
Apply through multiple channels such as Robbins Brothers' corporate career site, LinkedIn, and other job boards to increase your chances of being noticed for the Floor Manager position.
Connect with current Robbins Brothers employees in management or sales roles on LinkedIn; use ice breakers like asking about their experience with the company’s sales training programs or how they foster teamwork on the sales floor.
Optimize your resume for ATS by incorporating keywords from the job description such as 'sales coaching,' 'store operations,' 'customer service,' 'Salesforce,' 'team leadership,' and 'merchandise management' to pass automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify LinkedIn contacts to network with, and ensure your resume is ATS-optimized, saving valuable time during your job search.
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