T-Mobile

Business Analysis Manager - Care Demand Planning Insights and Automation

FRISCO, TXPosted 17 days ago

Job summary

  • Job post source

    This job is directly from T-Mobile

  • Job overview

    The Business Analysis Manager at T-Mobile leads analysis of customer care demand planning systems to provide insights and improve customer support performance.

  • Responsibilities and impact

    The role involves analyzing customer interactions, creating reports and dashboards, defining success metrics, working with large datasets using SQL and platforms like Snowflake, and presenting findings to influence leadership decisions.

  • Compensation and benefits

    The position offers a base pay range of $77,900 to $140,500, a 15% corporate bonus target, and comprehensive benefits including medical, dental, vision insurance, 401(k), stock grants, paid time off, parental leave, and various voluntary insurance options.

  • Experience and skills

    Candidates need 4-7 years of analytics experience, proficiency in SQL and data visualization tools like Tableau or Power BI, and preferred experience with Python, R, or similar languages; telecommunications experience is preferred.

  • Career development

    T-Mobile promotes career growth with a culture encouraging employees to grow through diverse opportunities, described as a 'jungle gym' rather than a corporate ladder.

  • Work environment and culture

    T-Mobile values inclusivity, equal opportunity, and a supportive environment with a focus on employee well-being and continuous growth.

  • Company information

    T-Mobile is a leading telecommunications company known for its customer-centric approach and innovative services, emphasizing employee investment and total rewards.

  • Team overview

    The candidate will join the Customer Care Demand Planning team, collaborating across multiple teams to deliver data-driven insights and improvements.

  • Unique job features

    This role is distinguished by its high visibility, cross-team collaboration, and the use of advanced analytics platforms like Snowflake and Databricks to influence enterprise-level decisions.

Company overview

T-Mobile is a leading telecommunications company that provides wireless voice, messaging, and data services in the United States. They generate revenue primarily through subscription plans, device sales, and value-added services. Founded in 1994, T-Mobile has grown significantly, especially after its merger with Sprint in 2020, which expanded its customer base and network capabilities. The company is known for its innovative "Un-carrier" approach, which focuses on eliminating customer pain points and offering flexible, customer-friendly services.

How to land this job

  • Position your resume to highlight your strong analytical skills, experience with SQL and data platforms like Snowflake, Azure, or Databricks, and your ability to translate complex data into actionable insights for leadership at T-Mobile.

  • Emphasize your experience with data visualization tools such as Tableau or Power BI, your proficiency in Python or similar data science languages, and your capacity to manage cross-team collaboration and influence executive decisions through clear communication.

  • Apply through multiple channels including T-Mobile's corporate careers site and LinkedIn to maximize your application's visibility and ensure it reaches the right hiring managers.

  • Connect with professionals in T-Mobile's Customer Care Demand Planning or Analytics teams on LinkedIn; use ice breakers like commenting on recent T-Mobile innovations in customer care or asking about their experience working on automation and insights projects.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'business analysis,' 'demand planning,' 'SQL,' 'data visualization,' 'Python,' and 'executive communication' to improve your chances of passing initial screenings.

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