Job summary
Job post source
This job is directly from Earnest Machine
Job overview
The Sales Operations Manager at Earnest Machine leads the customer service team to enhance sales operations, customer satisfaction, and growth through technology integration and team development.
Responsibilities and impact
The role involves managing customer systems integration, overseeing customer service, tracking sales metrics, driving customer success and retention, conducting training and onboarding, fostering professional development, and optimizing sales processes.
Compensation and benefits
Earnest Machine offers a full benefits package including healthcare, dental, vision, life and disability insurance, and a 401k match program, with a flexible working environment but requires in-person presence.
Experience and skills
Candidates need 10+ years in sales operations or customer service management, 2-4 years in the Fastener industry, experience with high-growth distribution, strong analytical skills, CRM and Microsoft Dynamics 365 proficiency, and excellent communication skills.
Career development
The company promotes continuous learning, professional growth, mentoring, and team-building opportunities within the sales and customer service teams.
Work environment and culture
Earnest Machine values relationship development, customer focus, urgency, and a collaborative environment aligned with its mission, vision, and values.
Company information
Earnest Machine is a growing company focused on technological innovation and customer experience in the fastener distribution industry.
Team overview
The candidate will lead the customer service team, focusing on team building, training, and integration to support sales and customer satisfaction goals.
Job location and travel
The role requires an in-person presence with a flexible working environment, location specifics are not detailed.
Unique job features
This role offers the opportunity to build teams and business units, innovate customer technology solutions, and optimize sales and service processes in a growing company.
Company overview
Earnest Machine is a family-owned business specializing in the distribution and manufacturing of industrial fasteners, serving industries such as construction, automotive, and heavy equipment. Established in 1948, the company has built a reputation for providing high-quality, durable fasteners and custom machining services, ensuring tailored solutions for their clients' needs. They generate revenue through the sale of standard and custom fasteners, as well as value-added services like kitting, plating, and engineering support. Known for their customer-centric approach and innovation, Earnest Machine emphasizes reliability and long-term partnerships, making them a trusted name in the fastener industry.
How to land this job
Position your resume to highlight your extensive experience in sales operations and customer service management, emphasizing leadership in team development and customer success strategies relevant to Earnest Machine's growth focus.
Showcase your proficiency with CRM software, particularly Microsoft Dynamics 365, sales analytics tools, and your ability to drive process improvements and optimize workflows to enhance customer experience and operational efficiency.
Apply through multiple channels such as Earnest Machine’s corporate website, LinkedIn job postings, and relevant industry job boards to maximize your application visibility and chances.
Connect on LinkedIn with current sales operations and customer service leaders at Earnest Machine; start conversations by referencing recent company growth, expressing interest in their technology integration initiatives, or asking about team culture and professional development opportunities.
Optimize your resume for ATS by incorporating keywords from the job description like 'sales operations,' 'customer service management,' 'Microsoft Dynamics 365,' 'customer success,' 'training and development,' and 'process improvement' to ensure it passes initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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