Job summary
Job post source
This job is directly from NTT DATA, Inc.
Job overview
The Professional Services Networking Delivery Leader at NTT DATA is a leadership role responsible for guiding regional or country service delivery teams to ensure high-quality IT service management and client satisfaction.
Responsibilities and impact
The role involves setting strategy, managing and mentoring service delivery teams, maintaining client relationships, ensuring service level agreements are met, optimizing service delivery processes, managing resources, monitoring KPIs, addressing risks, and collaborating for business growth.
Experience and skills
The position requires significant experience in leading service delivery in large ICT organizations, strong client relationship management, strategic mindset, excellent communication, problem-solving skills, and relevant certifications such as ITIL; PMP and Client Relationship Management certifications are desirable.
Work environment and culture
NTT DATA promotes a diverse and inclusive workplace culture that supports growth, belonging, and thriving in a remote work environment.
Company information
NTT DATA is a global technology services innovator with over $30 billion in revenue, serving major clients worldwide, investing heavily in R&D, and offering a wide range of IT and business consulting services.
Job location and travel
This is a remote working position.
Unique job features
The role offers leadership in a global IT service provider with opportunities to influence service delivery strategy and client engagement at senior levels.
Company overview
NTT DATA is a global IT service provider headquartered in Tokyo, Japan, specializing in consulting, system development, and business IT outsourcing. They generate revenue by offering a wide range of services including cloud solutions, cybersecurity, data analytics, and enterprise application services to various industries such as healthcare, finance, and telecommunications. Founded in 1988, NTT DATA has grown through strategic acquisitions and partnerships, becoming a key player in the IT services market with a strong emphasis on innovation and customer-centric solutions.
How to land this job
Position your resume to emphasize your leadership experience in managing and coaching service delivery teams, highlighting your ability to set strategy and drive operational excellence.
Focus on showcasing your skills in client relationship management, strategic planning, and process optimization, using keywords like 'service delivery,' 'client satisfaction,' 'KPI management,' and 'IT service lifecycle' to align with the job description.
Apply through multiple channels such as NTT DATA's corporate careers page and LinkedIn to maximize your application visibility and ensure you don't miss any opportunities.
Connect with professionals in NTT DATA's networking or service delivery divisions on LinkedIn; start conversations by commenting on recent company news or asking about their experience working on service delivery strategies and client engagement.
Optimize your resume for ATS by incorporating specific terms from the job description such as 'ITIL certification,' 'service delivery strategy,' 'client relationship management,' and 'process improvement' to increase chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying key LinkedIn contacts, freeing up your time to prepare for interviews and network effectively.
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