Job summary
Job post source
This job is directly from Evolv Technology
Job overview
The Field Service Technician at Evolv Technology supports product demos, installations, maintenance, and repairs of security technology products, ensuring optimal performance and customer satisfaction.
Responsibilities and impact
The technician will perform technical training, troubleshoot hardware and software issues, install and maintain equipment, manage administrative tasks, build customer relationships, and travel frequently to client sites for onsite support.
Compensation and benefits
The position offers a base salary of $30-$40 per hour plus bonus, equity, medical, dental, vision insurance, 401(k) with company match, unlimited vacation, tuition reimbursement, and other perks.
Experience and skills
Candidates should have technical knowledge of hardware and software, troubleshooting skills, customer service abilities, and adaptability to work flexible hours and travel extensively.
Career development
The role includes opportunities for ongoing development, on-the-job training, and potential leadership in special event support and training new personnel.
Work environment and culture
Evolv Technology fosters a culture of trust, collaboration, kindness, authenticity, courage, drive, and fun in a supportive and honest environment.
Company information
Evolv Technology focuses on innovative security technology to make public spaces safer, emphasizing diversity, inclusion, and equal opportunity in the workplace.
Team overview
The technician will join the Field Service team reporting to the Director of Global Services, working collaboratively with sales, customer success, and engineering teams.
Job location and travel
The role is based in Raleigh, NC with 75%-85% regional travel required; primarily field-based with some flexibility for remote work.
Unique job features
This role involves working with cutting-edge security technology, supporting high-profile events, and offers flexible scheduling including evenings and weekends as needed.
Company overview
Evolv Technology is a company specializing in advanced security screening solutions, primarily focused on detecting weapons and threats in public spaces. They make money by providing cutting-edge, AI-powered security systems to venues such as airports, stadiums, and schools, enhancing safety without compromising on convenience. Founded in 2013, Evolv has gained prominence for its innovative approach to security, leveraging machine learning and sensor technology to offer efficient and non-intrusive screening. The company has been instrumental in transforming security protocols, making them more adaptable to modern-day challenges.
How to land this job
Position your resume to highlight your technical aptitude with hardware and software troubleshooting, installation, and maintenance, emphasizing your ability to learn quickly and apply technical training effectively in the field.
Showcase strong customer service skills, including relationship building, communication, and training capabilities, to align with Evolv's focus on exceptional client interactions and support.
Apply through multiple channels such as Evolv Technology's official careers page, LinkedIn, and other job boards where the position is listed to maximize your application reach.
Connect with current Field Service Technicians or members of the Global Services team at Evolv Technology on LinkedIn, using ice breakers like commenting on their recent project involvement, asking about their experience with Evolv's technology, or expressing enthusiasm for Evolv's mission to enhance public safety.
Optimize your resume for ATS by incorporating keywords from the job description such as 'field service technician,' 'troubleshooting,' 'hardware maintenance,' 'software upgrades,' 'customer relationship,' and 'travel readiness' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn connections for networking, and optimize your resume for ATS, freeing your time to focus on interview preparation and skill development.
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