Job summary
Job post source
This job is directly from GotPhoto.com | fotograf.de
Job overview
The Customer Care Agent role at GotPhoto.com | fotograf.de involves supporting customers remotely by resolving technical issues and ensuring they maximize the use of the company's photography workflow platform.
Responsibilities and impact
The agent will respond to customer inquiries via phone and email, troubleshoot technical problems, provide accurate platform information, maintain CRM records, and support improvements in customer development operations.
Compensation and benefits
The position offers a flexible hybrid work model, the ability to work remotely including from abroad up to 40 days, a generous leave policy, paid medical and parental leave, subsidized fitness memberships, and an annual learning budget between $500 and $1,000.
Experience and skills
Candidates should have over 1 year of customer service experience, at least 6 months troubleshooting hardware or software remotely, strong communication skills, and the ability to explain new technologies and communicate issues internally.
Career development
The company promotes growth through a bi-annual review process, a strong feedback culture, and provides learning and development budgets to enhance skills.
Work environment and culture
GotPhoto.com | fotograf.de fosters a collaborative, open, and inclusive work environment valuing diversity and equal opportunity, with a team-oriented culture.
Company information
GotPhoto.com | fotograf.de is a company dedicated to digitalizing the photography industry, providing end-to-end workflow and e-commerce solutions to photographers since 2012, with over 170 employees across multiple countries.
Team overview
The Customer Care Agent will join the Customer Development Team, which is growing alongside the company’s expansion to around 200 employees by 2025, working remotely from specified US states.
Job location and travel
This is a remote position available to candidates located in California, Colorado, or Texas, with a hybrid work model and a meeting hub in Atlanta.
Unique job features
The job offers unique perks such as the ability to work from abroad for up to 40 days, a flexible hybrid work environment, and a strong emphasis on diversity and inclusion in hiring.
Company overview
GotPhoto.com | fotograf.de is a leading online platform specializing in providing professional photographers with comprehensive solutions for managing, selling, and distributing their photos. The company generates revenue through subscription-based services, transaction fees, and additional premium features that enhance the user experience. Founded in 2012, GotPhoto.com | fotograf.de has grown significantly, expanding its reach across Europe and North America, and is known for its innovative technology and user-friendly interface that streamline the workflow for photographers.
How to land this job
Position your resume to highlight your customer service experience, especially your ability to troubleshoot technical issues remotely and communicate complex information clearly, as these are key for the Customer Care Agent role at GotPhoto.com | fotograf.de.
Emphasize your skills in using CRM systems, managing customer interactions, and your adaptability to new technologies and product updates, which align with the responsibilities outlined in the job description.
Apply through multiple channels such as GotPhoto.com's official career page and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring managers.
Connect with current employees in the Customer Development Team or related support divisions at GotPhoto.com | fotograf.de on LinkedIn; start conversations with ice breakers like commenting on their recent company updates or asking about their experience with the company's customer care philosophy.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'technical troubleshooting,' 'CRM systems,' 'remote support,' and 'communication skills' to increase chances of passing screening algorithms.
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