Job summary
Job post source
This job is directly from Elizabeth River Crossings
Job overview
The Research and Resolution Specialist at Elizabeth River Crossings provides excellent customer service and resolves account-related issues to support smooth operations at the company.
Responsibilities and impact
The specialist handles customer inquiries via multiple channels, researches and resolves disputes and refunds, processes invoicing data, maintains accurate records, and collaborates with other departments to ensure timely and professional service.
Compensation and benefits
The position offers a starting rate of $19.50 per hour, covers toll commuting costs, provides a hybrid work schedule after 90 days, and requires full vaccination unless exempted; other benefits are not specified.
Experience and skills
Candidates need a high school diploma or equivalent, at least 2 years of customer service experience, strong organizational and communication skills, ability to multitask, and proficiency with basic office equipment; knowledge of company policies and products is required.
Work environment and culture
The company promotes a safe work environment with vaccination requirements, offers a hybrid work schedule, and values professionalism, teamwork, and customer service excellence.
Company information
Elizabeth River Crossings operates the Elizabeth River Tunnels, providing toll services and focusing on customer satisfaction and operational efficiency.
Job location and travel
The job is based in an office environment with a hybrid schedule allowing work from home after 90 days; shifts are Monday to Friday, 8 am to 5 pm.
Unique job features
The role includes cross-selling company products and services and requires detailed research and resolution skills to maintain the company's professional reputation.
Company overview
Elizabeth River Crossings (ERC) is a transportation infrastructure company that operates and maintains the Downtown and Midtown Tunnels, as well as the MLK Expressway in the Hampton Roads region of Virginia. ERC generates revenue primarily through toll collections from these key transportation routes, which facilitate efficient travel and commerce in the area. Established through a public-private partnership with the Virginia Department of Transportation, ERC has played a vital role in modernizing and improving the region's transportation network since its inception.
How to land this job
Tailor your resume to highlight your customer service experience and your ability to resolve disputes and inquiries efficiently, as these are core to the Research and Resolution Specialist role at Elizabeth River Crossings.
Emphasize your organizational skills, attention to detail, and proficiency with communication tools like phone, email, and social media to showcase your fit for handling multi-channel customer interactions.
Apply through multiple platforms including the Elizabeth River Crossings corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current employees in the customer service or resolution departments at Elizabeth River Crossings on LinkedIn, using ice breakers such as asking about their experience with the hybrid work schedule or inquiring how they manage customer dispute resolutions effectively.
Optimize your resume for ATS by incorporating keywords and phrases from the job description like 'customer service,' 'dispute resolution,' 'organizational skills,' 'multi-tasking,' and 'proprietary system navigation' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find the best application channels, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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