Job summary
Job post source
This job is directly from PG Forsta
Job overview
The Application Specialist at PG Forsta is a client-facing role responsible for implementing, configuring, and maintaining client data, surveying, and reporting systems to enhance client partnerships and experience measurement.
Responsibilities and impact
The specialist will gather client requirements, configure platforms, support clients through implementation and ongoing cycles, troubleshoot issues, and ensure timely project delivery to meet client goals.
Compensation and benefits
The position offers a base salary ranging from $50,000 to $54,000, a competitive benefits package, and eligibility for discretionary bonuses or commissions based on performance.
Experience and skills
Candidates should have 1-2 years of relevant experience in IT, healthcare, client-facing project management, or operations, with strong communication, analytical, organizational, and problem-solving skills; proficiency in Microsoft Office is required, and a bachelor's degree in economics, computer science, or related field is preferred.
Career development
The company emphasizes continuous learning and improvement, offering opportunities to contribute to client success and grow through team collaboration and innovation.
Work environment and culture
PG Forsta values collaboration, innovation, personal ownership, and a client-centric approach, operating a hybrid work model with in-office presence three days a week and remote work for the remainder.
Company information
PG Forsta is a leading provider of experience measurement, data analytics, and insights, serving complex industries globally with a strong foundation in U.S. healthcare and a mission to empower organizations to deliver superior human experiences.
Team overview
The Application Specialist works within the Application Support team, collaborating to address client data and reporting needs and ensuring effective system configuration and support.
Job location and travel
The role follows a hybrid working model with office presence three days a week and remote work on other days, with office locations near hub areas.
Unique job features
The role involves working with advanced client experience measurement technologies and offers a client-centric, collaborative environment focused on innovation and continuous improvement.
Company overview
PG Forsta is a leading provider of customer experience and market research technology solutions. They specialize in offering advanced survey and feedback tools that help businesses gather, analyze, and act on customer insights. The company generates revenue through subscription-based software services and customized research solutions. PG Forsta was formed through the merger of Confirmit and FocusVision, combining decades of expertise in data collection, analysis, and visualization. This strategic merger has positioned PG Forsta as a key player in the industry, known for its innovative approach to understanding and improving customer experiences.
How to land this job
Position your resume to highlight your client-facing experience, especially in healthcare or IT environments, emphasizing your ability to gather and translate client requirements into actionable system configurations.
Emphasize your analytical skills, problem-solving abilities, and proficiency with Microsoft Office tools, particularly Excel, to showcase your capability in managing data and supporting client implementations.
Apply through multiple channels such as PG Forsta’s official corporate careers page and LinkedIn to maximize your visibility and ensure your application is seen by different hiring teams.
Connect with current Application Specialists or team members in the Application Support division at PG Forsta on LinkedIn; use ice breakers like commenting on their recent projects, asking about their experience working with healthcare data, or expressing enthusiasm for PG Forsta’s mission to improve human experiences.
Optimize your resume for ATS by including keywords from the job description such as 'client data,' 'surveying,' 'reporting,' 'configuration,' 'implementation,' and 'client support' to improve chances of passing automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and refining your skills.
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