Job summary
Job post source
This job is directly from DB Roberts
Job overview
The Customer Service Representative at DB Roberts supports the Inside Sales Staff and Branch Management Team by managing order entry, reporting, and customer service to help grow sales and improve branch operations.
Responsibilities and impact
The role involves order entry, backlog review, spreadsheet management, supporting sales and branch administrative needs, learning company systems and processes, and collaborating with internal teams to ensure customer satisfaction and timely delivery.
Experience and skills
Requires an associate degree or 1-2 years of relevant office or customer service experience, advanced skills in Excel, Outlook, and Word, excellent communication and organizational skills, and must be a U.S. Person as defined by ITAR.
Career development
The position offers growth opportunities within the company, starting as a foundational role in sales with expectations to learn and contribute to process improvements and company objectives.
Work environment and culture
DB Roberts values diversity and equal opportunity, maintaining a professional and collaborative office environment with scheduled in-office workdays.
Job location and travel
The role requires reporting to an assigned office location during scheduled in-office workdays, with typical office working conditions and sedentary work.
Unique job features
The job features structured onboarding milestones within the first 90 days, including system training, backlog management, and process improvement contributions.
Company overview
DB Roberts is a leading distributor of fasteners and hardware solutions, specializing in providing a wide range of fastening products to industries such as electronics, telecommunications, and medical equipment. They generate revenue by supplying high-quality fasteners, including screws, nuts, bolts, and washers, to manufacturers and businesses requiring reliable components for their products. Established in 1982, the company has built a reputation for exceptional customer service and technical expertise, ensuring clients receive tailored solutions to meet their specific needs. DB Roberts' extensive inventory and strategic partnerships with top manufacturers enable them to offer competitive pricing and timely delivery, making them a trusted partner in the fastener distribution industry.
How to land this job
Position your resume to highlight your proficiency in customer service, advanced Excel skills, and ability to manage multiple priorities quickly, as these are key for the Customer Service Representative role at DB Roberts.
Emphasize your experience with order entry, spreadsheet administration, and supporting sales or branch teams, showcasing your organizational skills and communication abilities.
Apply through multiple channels including the DB Roberts corporate careers page and LinkedIn to maximize your application visibility for this position.
Connect with current employees in the inside sales or customer service teams at DB Roberts on LinkedIn; start conversations by referencing the company’s commitment to customer satisfaction or asking about their experience with the CRM and order management systems.
Optimize your resume for ATS by incorporating keywords from the job description such as 'order entry,' 'customer service,' 'Excel,' 'CRM,' and 'multi-tasking' to ensure it passes initial screening algorithms.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify LinkedIn contacts for networking, and customize your resume for ATS, saving you valuable time to focus on interview preparation and skill development.
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