Job summary
Job post source
This job is directly from ESB Technologies
Job overview
The Information Technology Service Management Consultant is responsible for enhancing service efficiency and quality, providing insights into service performance, and implementing IT service management processes.
Responsibilities and impact
Daily responsibilities include developing IT service management roadmaps, documenting procedures, assessing process needs, producing reports, and managing ITSM processes and incidents.
Experience and skills
Candidates should have 5-7 years in an ITSM leadership role, strong ITSM and ITIL knowledge, leadership skills, and the ability to manage multiple projects.
Company information
ESB Technologies specializes in IT service management and aims to improve service delivery and efficiency.
Job location and travel
This position is 100% remote with flexible work options.
Company overview
ESB Technologies is a leading provider of innovative software solutions, specializing in enterprise service bus (ESB) technology that facilitates seamless integration of various applications and services within an organization. They generate revenue through licensing their proprietary software, offering consulting services, and providing ongoing support and maintenance. Founded in the early 2000s, ESB Technologies has a rich history of pioneering advancements in middleware technology, making them a trusted partner for businesses looking to enhance their IT infrastructure and streamline operations.
How to land this job
Position your resume to showcase your advanced proficiency in ITSM processes and ITIL framework, as these are critical for the ITSM Analyst role at ESB Technologies.
Highlight your experience in developing and executing IT service management roadmaps, documenting standard operating procedures, and assessing IT service processes to demonstrate your alignment with the job requirements.
Apply through multiple platforms, including the ESB Technologies corporate site and LinkedIn, to maximize your chances of being noticed for this remote position.
Connect with professionals in the ITSM division at ESB Technologies on LinkedIn to express your interest in the role and ask about their experiences; you might start the conversation by asking about their favorite ITSM tools or recent projects they've worked on.
Optimize your resume for ATS by including keywords from the job description like 'ITIL,' 'change management,' and 'incident resolution' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored and submitted through the right channels.
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