Job summary
Job post source
This job is directly from Quilt Software
Job overview
The Technical Support Specialist role at Quilt Software involves providing expert phone and email support for POS software and hardware, helping customers manage their stores effectively.
Responsibilities and impact
The specialist will resolve technical issues quickly, respond to support tickets and calls within SLA, maintain test environments, document products and training, and troubleshoot Windows, SQL Server, and hardware issues.
Compensation and benefits
The position offers $20-25 per hour depending on experience, 3 weeks PTO, holidays, paid volunteer day, comprehensive medical, dental, vision plans, paid parental leave, company-sponsored life insurance, and 401k with company match.
Experience and skills
Candidates need experience in PC hardware troubleshooting, strong communication and customer service skills, advanced knowledge of Windows OS including Windows 10 Pro, 11 Pro, and Server 2016, and familiarity with network protocols, switches, and firewall configuration.
Career development
The company values a growth mindset and offers opportunities to learn and grow within the role.
Work environment and culture
Quilt Software supports local businesses and fosters a culture of helping Main Street retailers thrive, emphasizing customer support and continuous learning.
Company information
Quilt Software provides industry-specific POS software solutions to over 14,000 local shops, helping them compete with larger retailers and generate significant sales.
Unique job features
The role includes maintaining lab environments for testing software updates and replicating issues, offering a hands-on technical support experience unique to this position.
Company overview
Quilt Software specializes in providing data management and analytics solutions tailored for businesses of all sizes. They generate revenue through subscription-based services, offering a suite of tools that enable companies to efficiently store, analyze, and visualize their data. Founded in 2016, Quilt Software has rapidly grown due to its innovative approach to simplifying complex data processes and its commitment to customer-centric development. Noteworthy milestones include securing significant venture capital funding and forming strategic partnerships with leading tech firms to enhance their platform's capabilities.
How to land this job
Tailor your resume to highlight technical troubleshooting skills, especially with PC hardware, Windows OS, SQL Server, and network protocols, to align with Quilt Software's Technical Support Specialist role.
Emphasize your customer service experience, communication skills, and ability to manage support tickets and phone inquiries efficiently, reflecting the 'white glove' service Quilt values.
Apply through multiple channels including Quilt Software's corporate career site and LinkedIn to maximize your application visibility and chances.
Connect with current employees in Quilt Software's technical support or customer service divisions on LinkedIn; start conversations by complimenting their customer service approach or asking about the biggest challenges they face in supporting local businesses.
Optimize your resume for ATS by incorporating keywords such as 'technical support,' 'PC hardware troubleshooting,' 'Windows 10/11 Pro,' 'SQL Server,' 'network firewalls,' and 'customer service' from the job description.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts, allowing you to focus more on interview preparation and skill development.
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