Job summary
Job post source
This job is directly from SWITS DIGITAL Private Limited
Job overview
The IT Project Support Engineer at SWITS DIGITAL Private Limited is responsible for leading a team to provide technical support and project management for IT infrastructure, ensuring smooth operations and customer satisfaction.
Responsibilities and impact
The role involves overseeing a team of Systems Analysts and contractors, troubleshooting and resolving IT issues onsite, managing technical projects, ensuring safety and compliance, promoting a customer-centric culture, supervising technical staff, monitoring performance, liaising between customers and IT groups, supporting emergency processes, and performing administrative duties.
Experience and skills
Candidates should have professional experience in desktop support, LAN/WAN network support, software/hardware troubleshooting, strong communication and interpersonal skills, familiarity with collaboration tools like SharePoint, and knowledge of corporate software standards; a bachelor's degree is required.
Work environment and culture
The company promotes a positive work ethic aligned with corporate values, emphasizing professionalism, customer service, environmental excellence, and safety in the workplace.
Team overview
The candidate will lead a team of Systems Analysts and contractors responsible for IT support and project tasks across company locations.
Job location and travel
The position is based in New York, NY, with travel required throughout the CEI territory and availability for on-call emergency response.
Application process
The hiring process includes a technical phone screen followed by an onsite or video interview.
Unique job features
The role includes unique responsibilities such as acting as liaison between customers and IT groups, supporting corporate emergency management and cyber security plans, and performing managerial duties in the absence of the Systems Manager.
Company overview
SWITS DIGITAL Private Limited is a technology-driven company specializing in digital transformation services, offering solutions in areas like software development, IT consulting, and digital marketing. The company generates revenue by providing tailored technology solutions to businesses, helping them optimize operations, enhance customer engagement, and achieve scalability through innovative tools and platforms. Established with a focus on empowering businesses in the digital era, SWITS DIGITAL has built a reputation for delivering cutting-edge, client-centric solutions. Candidates should note the company’s emphasis on innovation, adaptability, and a collaborative work culture that fosters growth and creativity.
How to land this job
Position your resume to highlight your hands-on experience in desktop support, LAN/WAN network troubleshooting, and software/hardware problem resolution, as these are core to the IT Project Support Engineer role at SWITS DIGITAL Private Limited.
Emphasize your skills in supporting remote computing technologies, WiFi, mobile devices, and remote access tools, along with your ability to lead teams and manage projects under guidance, as detailed in the job description.
Apply through multiple platforms including SWITS DIGITAL's official corporate careers page and LinkedIn to maximize your visibility and application reach for this contract-hire position.
Connect with current employees in the Network Operations Services department on LinkedIn; initiate conversations by referencing their recent projects, asking about team culture, or expressing enthusiasm for SWITS DIGITAL’s commitment to customer-centric IT solutions.
Optimize your resume for ATS by incorporating keywords such as 'desktop support,' 'LAN/WAN,' 'SharePoint,' 'troubleshooting,' 'technical project management,' and 'customer service-oriented team,' ensuring alignment with the job's technical and interpersonal requirements.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill enhancement.
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