Job summary
Job overview
The American Girl Direct Service Associate is a seasonal remote position at Mattel, Inc. that focuses on providing quality customer service and support to seasonal employees, contributing to the overall success of the team.
Responsibilities and impact
Daily responsibilities include assisting supervisors with quality monitoring, providing internal customer service, distributing work, handling escalated customer concerns, and supporting project management.
Experience and skills
Candidates should have at least one year of Direct Service experience, strong communication skills, and the ability to work independently and as part of a team, with a preference for those comfortable in a virtual environment.
Work environment and culture
Mattel promotes a collaborative, innovative, and performance-driven culture, valuing diverse ideas and teamwork to achieve common goals.
Company information
Mattel, Inc. is a leading global toy and family entertainment company known for iconic brands like Barbie and Hot Wheels, with a commitment to empowering children through play.
Job location and travel
This is a remote position based in Wisconsin, requiring availability during peak times including weekends and holidays.
Company overview
Mattel, Inc. is a leading global toy manufacturing company known for iconic brands like Barbie, Hot Wheels, and Fisher-Price. Founded in 1945, Mattel makes money by designing, producing, and marketing toys and consumer products, leveraging both direct sales and licensing agreements. The company has a rich history of innovation and has expanded its portfolio through strategic acquisitions and partnerships, maintaining a strong presence in the entertainment and digital gaming sectors.
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