Job summary
Job post source
This job is directly from AdaptHealth
Job overview
The Customer Service Specialist at AdaptHealth supports patients by managing front-end processes and ensuring successful service delivery in a fast-paced environment.
Responsibilities and impact
The role involves answering inbound and outbound calls, verifying patient information, processing orders, scheduling equipment delivery, insurance verification, obtaining pre-authorizations, documenting calls, and resolving customer complaints.
Experience and skills
Requires a high school diploma or equivalent and at least one year of healthcare administrative or customer service experience; knowledge of Medicare, Medicaid, and commercial health plans is preferred.
Work environment and culture
AdaptHealth promotes a compassionate, patient-focused environment valuing flexibility, accountability, and teamwork.
Company information
AdaptHealth provides home medical equipment products and services aimed at empowering patients to live independently outside hospitals.
Unique job features
The job requires navigating multiple EMR systems and using specialized tools like Authorization Guidelines and PECOS for insurance and referral processing.
Company overview
AdaptHealth is a leading provider of home healthcare equipment, supplies, and related services in the United States. They generate revenue through the sale and rental of durable medical equipment (DME), as well as offering services such as home delivery, setup, and maintenance of respiratory and mobility products. Founded in 2012, AdaptHealth has grown rapidly through strategic acquisitions, expanding its footprint and service offerings to meet the needs of patients with chronic conditions. Their commitment to improving patient outcomes and enhancing the quality of life is central to their mission.
How to land this job
Tailor your resume to highlight your customer service skills, experience in healthcare administrative or insurance services, and your ability to manage multiple tasks efficiently, as these are key for the Customer Service Specialist role at AdaptHealth.
Emphasize your proficiency with EMR systems, insurance verification processes, and your knowledge of Medicare, Medicaid, and commercial health plans to align with the job's technical requirements.
Apply through multiple platforms including AdaptHealth's corporate career site, LinkedIn, and other job boards where the position is posted to maximize your application visibility.
Connect with current employees in the customer service or healthcare divisions at AdaptHealth on LinkedIn; use ice breakers like commenting on their recent company projects or asking about the team culture to start a conversation.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'insurance verification,' 'EMR systems,' 'Medicare,' and 'authorization processes' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the job.
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