Job summary
Job post source
This job is directly from Cleveland Public Library
Job overview
The Patron Engagement Generalist - Lending at Cleveland Public Library is a full-time role focused on providing patron assistance, lending, circulation, research, and outreach primarily at the Main Library to enhance visitor experience.
Responsibilities and impact
The role involves assisting patrons with library services including lending, circulation, passport services, exhibit support, technology use, interlibrary loans, community outreach, and administrative tasks to support library operations and patron engagement.
Compensation and benefits
The position offers a pay grade E at $21.0064 per hour, full-time hours of 37.5 per week, but no additional benefits or bonuses are specified in the description.
Experience and skills
Candidates must have a High School Diploma, three years of public or customer service experience, proficiency with computers and online tools, intermediate knowledge of library practices, and strong communication and detail orientation skills; library experience and working in diverse metropolitan areas are preferred.
Work environment and culture
The Cleveland Public Library fosters a culture of learning and collaboration, emphasizing a welcoming service environment for patrons and staff.
Company information
Cleveland Public Library is a public library system dedicated to inspiring lifelong learning and knowledge sharing for Cleveland residents, with a focus on community engagement and cultural enrichment.
Job location and travel
The job is based full-time at the Main Campus of Cleveland Public Library in the Lending department.
Application process
Internal applicants must apply via ESS with an updated resume and CV by 05/29/2025; interviews will be conducted within 45 days.
Unique job features
The position includes unique duties such as passport acceptance agent certification, collaboration on cultural exhibits, and a variety of patron engagement activities beyond typical library circulation duties.
Company overview
Cleveland Public Library (CPL) is one of the largest public library systems in the United States, offering a vast collection of books, digital resources, and community programs. Established in 1869, CPL serves the Cleveland community by providing access to information, fostering literacy, and supporting lifelong learning. The library generates revenue through public funding, grants, and donations, ensuring free access to its services. Notable for its historic Main Library and numerous branches, CPL is a cornerstone of educational and cultural enrichment in Cleveland.
How to land this job
Tailor your resume to highlight your three years of public or customer service experience, emphasizing any work in diverse, metropolitan communities and public libraries, as these are key preferences for the Patron Engagement Generalist role at Cleveland Public Library.
Focus on showcasing your intermediate proficiency with MS Office, online tools, databases, and group meeting platforms, as well as your knowledge of library practices, classification systems, and technology, to align with the job’s technical expertise requirements.
Apply through multiple channels including the Cleveland Public Library's official careers page, the internal ESS portal if applicable, and popular job boards like LinkedIn to maximize your application visibility.
Connect with current employees in the Lending or Patron Engagement divisions on LinkedIn to gain insights and express your interest; start conversations with ice breakers such as commenting on recent library exhibits, community events, or asking about their experience working at Cleveland Public Library.
Optimize your resume for ATS by incorporating keywords and phrases from the job description such as 'patron service,' 'circulation,' 'library databases,' 'Passport Acceptance Agent,' and 'community outreach' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus more on preparing for interviews and engaging with the library community.
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