Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The IT Field Service Support Engineer role at Stefanini Group supports technical operations and IT service delivery for Carmeuse employees across a geographical region, ensuring IT systems run smoothly and user issues are resolved efficiently.
Responsibilities and impact
The engineer will manage daily IT operations, troubleshoot and resolve IT issues, coordinate with IT teams and external partners, maintain IT documentation, support user experience, provide on-site IT services, and engage with business units to improve IT processes and user satisfaction.
Experience and skills
Candidates need at least 2 years of relevant IT experience (3 preferred), strong customer service, problem-solving, teamwork skills, knowledge of IT concepts like networking and security, understanding of ITSM/ITIL, and a bachelor's degree or equivalent experience; fluency in English and local language proficiency are required.
Company information
Stefanini Group is a global IT services provider recruiting for Carmeuse, a company that requires regional IT support engineers.
Job location and travel
The position is home-based near Rogers City MI or Lansing/Wood Road HQ MI with approximately 35% travel required.
Application process
Applicants can apply via the provided button or contact Micah Andres at Stefanini Group for faster processing.
Unique job features
The role includes regional management responsibilities, acting as a single point of contact for IT operations, and involves both remote support and physical presence at multiple company locations.
Company overview
Stefanini Group is a global IT services company specializing in digital transformation, consulting, cloud services, and outsourcing. Founded in 1987 in Brazil, it has expanded its footprint to over 40 countries, serving various industries including finance, manufacturing, and healthcare. The company generates revenue through managed services, technology solutions, and business process outsourcing. Key historical milestones include its international expansion in the 1990s and strategic acquisitions to enhance its service portfolio.
How to land this job
Position your resume to highlight your experience in IT operations support, troubleshooting, and customer service, emphasizing your ability to manage day-to-day technical activities and support users effectively in a regional context.
Focus on showcasing skills related to ITSM platforms, ITIL frameworks, and your ability to document solutions and manage IT service requests within SLAs and KPIs, as these are critical for the role at Stefanini Group.
Apply through multiple channels, including Stefanini Group's corporate careers page and LinkedIn, to maximize your application visibility and ensure your resume reaches the right hiring managers.
Connect with IT professionals and current employees within Stefanini Group's IT division on LinkedIn; use ice breakers such as commenting on recent IT initiatives by Stefanini or asking about the team culture and support strategies for field engineers.
Optimize your resume for ATS by incorporating keywords from the job description like 'IT operations,' 'ITSM,' 'ITIL,' 'troubleshooting,' 'user experience,' and 'field service support,' ensuring your resume passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and discover relevant LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill enhancement.
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