Job summary
Job overview
This job is for a Technical Support Specialist at Cloudious LLC, focusing on supporting manufacturing and lab IT systems and devices.
Responsibilities and impact
The role involves troubleshooting IT devices, managing IT asset lifecycle, providing support for technology teams, and ensuring network connectivity and print services continuity.
Experience and skills
Candidates should have experience in supporting manufacturing/lab IT systems, advanced troubleshooting skills, and familiarity with GMP and GxP environments.
Company information
Cloudious LLC specializes in IT solutions for manufacturing and lab environments, focusing on quality and efficiency.
Job location and travel
The position is located in Santa Clara, CA / Redwood City, CA.
Company overview
Cloudious LLC is an IT business consultancy and services company headquartered in San Jose, California. Founded in 2016, the company specializes in providing custom software solutions and IT services. With a workforce of 201-500 employees, Cloudious LLC generates approximately $22.7 million in revenue and has received $350,000 in funding. The company operates globally with additional offices in Canada and focuses on helping clients navigate their IT journeys through strategic consulting and technology implementation.
How to land this job
Position your resume to emphasize your experience in supporting manufacturing and lab IT systems, showcasing your familiarity with various IT equipment like scanners, printers, and PCs used in specialized environments.
Highlight your advanced troubleshooting and problem-solving skills, particularly for AV devices and IT devices, as these are critical for the Technical Support Specialist role at Cloudious LLC.
Apply through multiple platforms, including Cloudious LLC's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with individuals in the technical support division at Cloudious LLC on LinkedIn to inquire about the role; ice breakers could include asking about the team's current projects or expressing interest in their approach to IT support in a lab environment.
Optimize your resume for ATS by incorporating specific keywords from the job description, such as 'manufacturing IT systems,' 'advanced troubleshooting,' and 'GMP/GxP knowledge' to ensure it passes initial screenings.
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