Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as indicated by references to CLIENT and CLIENT Tech Support rather than Iron Systems directly.
Job overview
The Desktop EUC L1 role provides essential onsite and desk side technical support to end users, ensuring smooth operation of PCs, peripherals, and data center equipment within the client environment.
Responsibilities and impact
The role involves troubleshooting PC and hardware issues, supporting meeting rooms and mobile devices, managing data backup and restoration, handling data center equipment maintenance, and maintaining ticket updates within SLA.
Experience and skills
Candidates must have experience with call logging systems, Windows 7/10, Office applications, hardware troubleshooting, and Microsoft SCCM; knowledge of Macs and mobile devices is beneficial; certifications like CompTIA A+ and Microsoft MCP are desired.
Work environment and culture
The position requires good customer-facing skills, independent and proactive work ethic, organizational ability, and adherence to ethical workplace practices.
Unique job features
The job includes unique responsibilities such as smart hands support for data center equipment and daily tape management, distinguishing it from typical desktop support roles.
Company overview
Iron Systems is a global provider of integrated systems, data center infrastructure, and support services. They specialize in designing, manufacturing, and deploying customized hardware solutions for cloud computing, data centers, and enterprise IT environments. The company generates revenue through the sale of its hardware products, professional services, and managed support services. Founded in 2002, Iron Systems has built a reputation for delivering high-quality, scalable solutions tailored to meet the specific needs of their clients, including some of the world's leading technology companies.
How to land this job
Position your resume to showcase hands-on experience with Windows 7/10, Office applications, and mobile devices like Android and iPhones, emphasizing your troubleshooting skills for PCs, laptops, and peripherals.
Highlight your familiarity with call logging systems, Microsoft SCCM, and data center equipment installation and troubleshooting, as these are critical for the Desktop EUC L1 role at Iron Systems, Inc.
Apply through multiple platforms including Iron Systems, Inc's corporate careers page and LinkedIn to maximize your application visibility and reach.
Connect with IT support and desktop services professionals at Iron Systems, Inc on LinkedIn; use ice breakers such as commenting on recent company tech initiatives or asking about their experience with the data center support environment.
Optimize your resume for ATS by incorporating keywords like 'Windows 10 support,' 'SCCM,' 'call logging,' 'hardware troubleshooting,' and 'data center equipment,' ensuring your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate application submissions, tailor your resume for ATS, and identify LinkedIn contacts for networking, allowing you to focus more on interview preparation and skill development.
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